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Meta is looking for people with crisis, risk management, or leadership decision support experience gained in tech, business, or government policy to join our Strategic Response Policy (SR Policy) team. The team's purpose is to handle crisis situations that require cross-functional coordination, and communication to leadership, in order to mitigate serious risks to the company or the community. This could relate to pieces of content posted on the platform, the impact of terrorist attacks and violent incidents on our platforms, and thinking strategically about how geo-political events may present policy risk. SR Policy sits within our Content Policy team which is responsible for setting our Community Standards and Business Policies governing content on the platform. The role of SR Policy is to help leadership make enforcement decisions in the most critical cases when operating under significant time challenge and stakeholder scrutiny. To do that we operate a global 24/7 on-call shift system, with responsiveness and accuracy of communications skills being of paramount importance. You will need to be personally resilient, flexible and able to multi-task, enjoy quick turnaround work, and be prepared to work on thematic issues that some may find emotive. To do this effectively, you are likely someone who can think strategically about risk, while also being able to probe the details of fast-moving situations. Someone who has operated at the intersection of policy and operations may be particularly suitable. You will be based out of our headquarters and will provide a focal point for issues across the Americas region. SR Policy is a global team that responds to issues across regions and time zones. You will be expected to work on issues as they arise irrespective of geography.
Strategic Response Policy Manager Responsibilities
- Oversee and coordinate cross-functional crisis response to major geopolitical or violent events.
- Manage high profile escalations within the company including: chairing cross-functional meetings, aligning decision-makers, and escalating issues to leadership for decision as needed.
- Proactively identify and assess potential risks, and work with policy, communications, legal, and operational teams to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to content issues.
- Operate independently, and be confident managing multiple internal stakeholders, balancing differing opinions and perspectives, and assessing risk to provide effective policy advice to leadership.
- Produce and present internal communications for leadership to inform them of ongoing situations, and provide recommendations and decision support.
- Inform policy development work, partnering with subject-matter experts to develop global policy standards.
Minimum Qualifications
- 7+ years of program management experience with a Bachelor's degree in public policy, legal, political science, risk management, or a related discipline.
- Knowledge of geo-political,security, or socio-cultural issues in the Americas, how they intersect with social media, and the possible impacts real world events will have on the safety of the community.
- Articulate complex issues clearly in communication skills, in a multi-tasking and fast paced environment.
- Experience providing decision support and advice to executives.
- Effective at consensus-building, and communicating with internal audiences.
Preferred Qualifications
- Experience in Trust & Safety, Strategic Response, or Crisis Management.
- Experience driving and managing multiple projects simultaneously in a deadline-driven environment.
- Experience framing and briefing difficult decisions to leadership.
- Experience to work at pace to make difficult decisions under pressure, use critical thinking skills, have strong communications skills, and demonstrate strong leadership and interpersonal skills to organize and build relationships with teams across the company.
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
$119,000/year to $177,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
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Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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