Conversational Agents (Dialogflow CX) documentation

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Conversational Agents (Dialogflow CX) is a new natural language understanding platform built on generative models that can control conversations and on flows that can be used for more explicit conversation control.

Conversational Agents (Dialogflow CX) makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Conversational Agents (Dialogflow CX), you can provide new and engaging ways for users to interact with your product.

Conversational Agents (Dialogflow CX) can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech.

Each new customer will receive a $600 credit for a $0 trial of Conversational Agents (Dialogflow CX).

Renaming and console consolidation plan

Starting in late 2024 and ending in early 2025, there will be changes to some product names, feature names, and consoles:

• Dialogflow CX will be renamed to Conversational Agents.
• Dialogflow CX Messenger will be renamed to Conversational Messenger.
• Dialogflow CX Phone Gateway will be renamed to Conversational Phone Gateway.
• Vertex AI Agents agents will be renamed to playbooks.
• Vertex AI Agents console and Dialogflow CX console will be consolidated into a single Conversational Agents console. The Dialogflow CX console will remain supported until the new consolidated console is generally available (GA). Agents created using either the Dialogflow CX console or the Vertex AI Agents console will be automatically migrated to the new consolidated console with no action required by users.

Documentation contents

In order to use the Conversational Agents (Dialogflow CX) documentation effectively, there are several fundamental concepts that you must understand. The following guides explain these concepts:

1. Conversational Agents (Dialogflow CX) flow basics: This guide explains the most important fundamental concepts of Conversational Agents (Dialogflow CX) flows. You should read this guide before trying to use Conversational Agents (Dialogflow CX) flows.
2. Editions: Dialogflow is offered in various editions. Some features are limited based on your chosen edition. This guide describes your options.

Once you have read the overview documents, you are ready to read documents in other sections. In most cases, you should start with the quickstart guides.