Flexible on-call management customized for your team’s needs, all in Grafana Cloud

Customize notification delivery and escalation chains based on preconfigured inputs and engineering availability.

• Choose from pre-built templates or create your own to route different types of notifications to specific teams or channels.
• Ensure the right engineers respond to issues with intelligent notification workflows and escalation chains.
• Design multi-step escalation processes to ensure critical alerts always reach the best person, even if the primary contact is unavailable.
• Automatically escalate unacknowledged alerts to the next responder or according to team escalation policies.

Improve communication and share critical information in all the ways that work best for your team.

• Deliver notifications via a wide range of platforms including Slack, Microsoft Teams, Telegram, SMS, phone calls, and email.
• Customize notification content and format for each channel to optimize readability and urgency.
• Enable responders to acknowledge, resolve, or escalate incidents directly from notification interfaces.
• Facilitate team collaboration through integrated chat functionality in supported platforms.

You need to avoid gaps in on-call coverage; your colleagues also need to plan for their life outside of work. Make everyone happy with Grafana OnCall’s scheduling capabilities.

• Manage schedules via web UI, Terraform, or iCal.
• Seamlessly integrate with Google Calendar for automatic updates related to shift swaps and out of office events.
• Plan ahead more easily with support for schedule rotations, layers, time zones, and working hours.
• Utilize powerful override functionality for ad hoc schedule adjustments.

Extend incident workflows with a wide array of observability, ITSM, and communication tools.

• Messaging and collaboration: Slack, Microsoft Teams, Telegram, and more.
• Observability and alerting: Prometheus, Grafana, Zabbix, AWS, and others.
• ITSM and project management: Jira, ServiceNow, and Zendesk, plus customizable webhooks.

With the IRM mobile app, you can handle critical situations from anywhere.

Personalized notifications:

• Receive push notifications tailored to your personal preferences.
• Override “do not disturb” settings for critical emergencies.

On-call schedules at your fingertips:

• Review on-call rotation details anytime, anywhere.
• Quickly check upcoming shifts and team availability.
• Easily request shift swaps with your team.

Incident details on demand:

• Acknowledge, respond to, or escalate incidents directly from your mobile device.
• Access comprehensive incident information to make informed decisions.