Case study: reconciling the quality and safety gap through strategic planning

Nurs Leadersh (Tor Ont). 2006 May;19(2):32-40. doi: 10.12927/cjnl.2006.18171.

Abstract

An essential outcome of professional practice environments is the provision of high-quality, safe nursing care. To mitigate the quality and safety chasm, nursing leadership at St. Michael's Hospital undertook a strategic plan to enhance the nursing professional practice environment. This case study outlines the development of the strategic planning process: the driving forces (platform); key stakeholders (process and players); vision, guiding principles, strategic directions, framework for action and accountability (plan); lessons learned (pearls); and next steps to moving forward the vision, strategic directions and accountability mechanisms (passion and perseverance).

Publication types

  • Research Support, Non-U.S. Gov't
  • Review

MeSH terms

  • Benchmarking / organization & administration
  • Cooperative Behavior
  • Decision Making, Organizational
  • Empathy
  • Evidence-Based Medicine / organization & administration
  • Humans
  • Interprofessional Relations
  • Models, Nursing
  • Models, Organizational
  • Nursing Care / organization & administration*
  • Nursing Staff, Hospital / education
  • Nursing Staff, Hospital / organization & administration*
  • Nursing Staff, Hospital / psychology
  • Ontario
  • Organizational Case Studies
  • Organizational Culture
  • Organizational Innovation
  • Organizational Objectives
  • Outcome and Process Assessment, Health Care / organization & administration
  • Planning Techniques
  • Practice Guidelines as Topic
  • Professional Competence / standards
  • Program Development
  • Quality Assurance, Health Care / organization & administration*
  • Safety Management / organization & administration*