Abstract
This performance improvement initiative focused on the nurse consultant's communication with the physician about care management of community-dwelling older adults. Three defined areas were measured: (1) changes in clinical setting, (2) reporting adverse effects from medications that can contribute to falls, and (3) HbA1c results >9. Physicians were informed of our quality initiative; nurse practitioners led workshops addressing barriers to effective communication; and portable reference cards were created to assist staff in organizing information prior to contacting a physician. The Project Goal of 10% improvement for all three indicators was achieved. Staff identified best practices for communicating with physicians.
MeSH terms
-
Aged
-
Benchmarking
-
Chi-Square Distribution
-
Communication*
-
Community Health Nursing / education
-
Community Health Nursing / organization & administration
-
Continuity of Patient Care / organization & administration
-
Education, Nursing, Continuing / organization & administration
-
Home Care Services / organization & administration*
-
Humans
-
Long-Term Care / organization & administration*
-
Managed Care Programs / organization & administration*
-
Needs Assessment
-
New York
-
Nurse Clinicians / education
-
Nurse Clinicians / organization & administration
-
Nurse Clinicians / psychology
-
Nurse Practitioners / education
-
Nurse Practitioners / organization & administration
-
Nurse Practitioners / psychology
-
Nursing Evaluation Research
-
Physician-Nurse Relations*
-
Program Evaluation
-
Quality Indicators, Health Care / organization & administration
-
Reminder Systems
-
Total Quality Management / organization & administration*