Job satisfaction of primary care team members and quality of care

Am J Med Qual. 2011 Jan-Feb;26(1):18-25. doi: 10.1177/1062860610373378. Epub 2010 Oct 8.

Abstract

In recent years, hospitals and payers have increased their efforts to improve the quality of patient care by encouraging provider adherence to evidence-based practices. Although the individual provider is certainly essential in the delivery of appropriate care, a team perspective is important when examining variation in quality. In the present study, the authors modeled the relationship between a measure of aggregate job satisfaction for members of primary care teams and objective measures of quality based on process indicators and intermediate outcomes. Multilevel analyses indicated that aggregate job satisfaction ratings were associated with higher values on both types of quality measures. Team-level job satisfaction ratings are a potentially important marker for the effectiveness of primary care teams in managing patient care.

MeSH terms

  • Adult
  • Aged
  • Attitude of Health Personnel
  • Cross-Sectional Studies
  • Databases as Topic
  • Evidence-Based Practice
  • Female
  • Humans
  • Job Satisfaction*
  • Male
  • Medical Audit
  • Middle Aged
  • Patient Care Team*
  • Quality Indicators, Health Care
  • Quality of Health Care*
  • United States