Objective: To undertake a pilot project to determine how clinical and non-clinical staff perceive feedback given to them following clinical incident reviews.
Methods: An online survey was devised and sent as a link to staff across the Murrumbidgee Local Health District who would be likely to submit patient-related adverse incidents into the NSW Health Incident Information Management System.
Results: Two hundred and twenty-eight responses were received. Feedback was viewed as constructive and helpful. Medical staff were less enthusiastic about feedback and preferred formal feedback processes.
Conclusions: Feedback from clinical incident reviews closes the loop of the review process and creates a platform for necessary changes to be undertaken.