Understanding Patient Experience Using Internet-based Email Surveys: A Feasibility Study at Mount Sinai Hospital

Healthc Q. 2015;18(3):49-54. doi: 10.12927/hcq.2015.24425.

Abstract

Email is becoming a widely accepted communication tool in healthcare settings. This study sought to test the feasibility of Internet-based email surveys of patient experience in the ambulatory setting. We conducted a study of email Internet-based surveys sent to patients in selected ambulatory clinics at Mount Sinai Hospital in Toronto, Canada. Our findings suggest that email links to Internet surveys are a feasible, timely and efficient method to solicit patient feedback about their experience. Further research is required to optimally leverage Internet-based email surveys as a tool to better understand the patient experience.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Electronic Mail*
  • Feasibility Studies
  • Female
  • Humans
  • Inflammatory Bowel Diseases / therapy
  • Male
  • Ontario
  • Outpatient Clinics, Hospital* / standards
  • Patient Satisfaction*
  • Pregnancy
  • Pregnancy Complications / therapy
  • Surveys and Questionnaires