Hospital Nurses' Work Activity in a Technology-Rich Environment: A Triangulated Quality Improvement Assessment

J Nurs Care Qual. 2017 Jul/Sep;32(3):208-217. doi: 10.1097/NCQ.0000000000000237.

Abstract

The aim of this project was to describe hospital nurses' work activity through observations, nurses' perceptions of time spent on tasks, and electronic health record time stamps. Nurses' attitudes toward technology and patients' perceptions and satisfaction with nurses' time at the bedside were also examined. Activities most frequently observed included documenting in and reviewing the electronic health record. Nurses' perceptions of time differed significantly from observations, and most patients rated their satisfaction with nursing time as excellent or good.

MeSH terms

  • Attitude to Computers
  • Electronic Health Records / organization & administration
  • Electronic Health Records / statistics & numerical data*
  • Humans
  • Medical Informatics
  • Nursing Care / psychology*
  • Nursing Staff, Hospital / organization & administration
  • Nursing Staff, Hospital / psychology*
  • Patient Satisfaction
  • Quality Improvement*
  • Surveys and Questionnaires
  • Task Performance and Analysis*
  • Workflow*