Cracking the Code for Quality: The Interrelationships of Culture, Nurse Demographics, Advocacy, and Patient Outcomes

J Nurs Adm. 2020 Mar;50(3):152-158. doi: 10.1097/NNA.0000000000000859.

Abstract

Objective: The aim of this study was to describe the complex relationships among patient safety culture, nurse demographics, advocacy, and patient outcomes.

Background: Why has healthcare lagged behind other industries in improving quality? Little nursing research exists that explores the multifactorial relationships that impact quality.

Methods: A convenience sample of 1045 nurses from 40 medical/surgical units was analyzed using a correlational cross-sectional design with secondary data analysis. Data sources included survey results for patient safety culture, nurse perceptions of patient advocacy, and patient experience and fall and pressure ulcer rates.

Results: Significant findings included a positive correlation between patient safety culture and advocacy and a negative correlation between safety culture, advocacy, and years of experience as a nurse. No significant correlations were found between safety culture and patient outcomes or advocacy and patient outcomes.

Conclusions: Newer nurses were more positive about safety culture and advocacy, whereas experienced nurses were overall less positive.

MeSH terms

  • Cooperative Behavior
  • Cross-Sectional Studies
  • Humans
  • Interprofessional Relations
  • Nursing Staff, Hospital / standards*
  • Organizational Culture*
  • Outcome Assessment, Health Care*
  • Patient Safety / standards*
  • Patient-Centered Care / standards*
  • Quality of Health Care
  • United States