Abstract
This cross-sectional study evaluates surprise coverage gaps in health insurance by using secret shopper phone call methods to assess whether hospital billing staff in the US are able to answer a set of patient questions about insurance coverage.
Publication types
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Research Support, N.I.H., Extramural
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Research Support, Non-U.S. Gov't
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Research Support, U.S. Gov't, P.H.S.
MeSH terms
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Cross-Sectional Studies
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Emergency Medical Services*
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Emergency Treatment
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Humans
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Insurance Coverage*
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Insurance, Health*
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Patient Acceptance of Health Care
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Patient Simulation
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United States