[Approaches to Pharmaceutical Education and Research from the Perspective of Patients and Consumers]

This review introduces two sets of research results, one regarding patients' and consumers' perceptions of the pharmacist profession and pharmacy function, and the other regarding factors that influence patients' medication-taking behavior. First, as an example of what was examined from patients' perspectives regarding the pharmacist profession and pharmacy function, an analysis of patient response data before the introduction of the family pharmacist/pharmacy system is presented. The results clarified that the quality of medication instruction influences patients' evaluations of pharmacists and further affects their evaluation of pharmacies, and that the main factor influencing patients' evaluation of pharmacies is their evaluation of the pharmacists. In particular, patients who continuously used the same pharmacist and the same pharmacy were highly statistically related, demonstrating the significance of recommending a family pharmacist/pharmacy. Next, regarding patients' medication-taking behavior, an empirical study of Japanese patients regarding the two-dimensional influencing factors was conducted. These factors, which have been the focus of recent overseas studies, included intentional nonadherence, such as skipping a dose, and unintentional nonadherence, such as forgetting to take a dose. The main influences were found to be from unintentional nonadherence and intentional non-adherence, with excessive information seeking and motivation to acquire knowledge potentially exacerbating intentional nonadherence in particular, as well as differences across diseases. These findings may contribute to supporting medication adherence in patients. In collaboration with graduate and postgraduate research students, future studies will continue to examine patients' and consumers' perspectives on medication adherence.