This study identified 22 features that are used and the needs for desired features/data in patient portals that enable online access to medical records. Data collected at a Midwestern state fair indicates that while most participants used patient portals, use and desirability of specific features varied widely. Identified needs for enhanced data access, portal functionality, and usability can be used to inform effective patient portal design.
Keywords: consumer health informatics; data access; functionality; health informatics; health information technology; medical records; online access; patient engagement; patient portals; use.
©Sripriya Rajamani, Robin Austin, Chelsea Richwine, Malin Britt-Lalich, Madhur Thakur, Yasmin Odowa, Ratchada Jantraporn, Jenna Marquard. Originally published in JMIR Formative Research (https://formative.jmir.org), 11.10.2024.