"Following the data": perceptions of and willingness to use clinical decision support tools to inform HIV care among Haitian clinicians

Background: Clinical decision support (CDS) tools can support HIV care, including through case tracking, treatment and medication monitoring, and promoting provider compliance with care guidelines. There has been limited research into the technical, organizational, and behavioral factors that impact perceptions of and willingness to use CDS tools at scale in resource-limited settings, including in Haiti.

Methods: Our sample included fifteen purposively chosen Haitian HIV program experts, including active clinicians and HIV program managers. Participants completed structured quantitative surveys and one-on-one qualitative semi-structured interviews.

Results: Study participants had high levels of familiarity and experience with CDS tools. The primary motivator for CDS tool use was a perceived benefit to quality of care, including improved provider time use, efficiency, and decision-making ability, and patient outcomes. Participants highlighted decision-making autonomy and how CDS tools could support provider decision making but should not supplant provider knowledge and experience. Participants highlighted the need for sufficient provider training/sensitization, inclusion of providers in the system design process, and prioritization of tool user-friendliness as key mechanisms to drive tool use and impact. Some participants noted that systemic issues, such as limited laboratory capacity, may reduce the usefulness of CDS alerts, particularly concerning differentiated care and priority viral load testing.

Conclusion: Respondents had largely positive perceptions of EMRs and CDS tools, particularly due to perceived improvements in quality of care. To improve tool use, stakeholders should prioritize tool user-friendliness and provider training. Addressing systemic health system issues is necessary to unlock the full potential of these tools.