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Dimensions of hospital service quality: a critical review: perspective of patients from global studies.
Int J Health Care Qual Assur. 2013;26(4):308-40. doi: 10.1108/09526861311319555.
Int J Health Care Qual Assur. 2013.
PMID: 23795424
Review.
Measuring patient-perceived hospital service quality: a conceptual framework.
Pai YP, Chary ST.
Pai YP, et al. Among authors: chary st.
Int J Health Care Qual Assur. 2016 Apr 18;29(3):300-23. doi: 10.1108/IJHCQA-05-2015-0069.
Int J Health Care Qual Assur. 2016.
PMID: 27120508
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Patient-perceived hospital service quality: an empirical assessment.
Pai YP, Chary ST, Pai RY.
Pai YP, et al. Among authors: chary st.
Int J Health Care Qual Assur. 2018 Feb 12;31(1):76-91. doi: 10.1108/IJHCQA-04-2017-0064.
Int J Health Care Qual Assur. 2018.
PMID: 29504841
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