paper is concerned with proposing a model for software experience knowledge. our model aims to strike a delicate balance between explicit and tacit knowledge
In this paper, we argue that this approach is flawed and some knowledge simply cannot be captured. A method is needed which recognises that knowledge resides in people: not in machines or documents ...
T. Gottron, M. Anderka, and B. Stein. Proceedings of the 20th ACM international conference on Information and knowledge management, page 1961--1964. ACM, (2011)