Data retention policy
Radancy will retain Customer Data as a data processor in accordance with GDPR. Data is collected with explicit consent and stored only for the period necessary for the purposes for which it was collected. Specific retention periods are determined by the company's Information Security Management System (ISMS), compliant with ISO/IEC 27001:2013 standards.
Data archiving and removal policy
Radancy will support data deletion requests in alignment with GDPR Article 17, ensuring customers can fulfil their data protection responsibilities.
Data storage policy
Radancy will store Customer Data as a data processor in accordance with GDPR, adhering to ISO/IEC 27001:2013 and ISO/IEC 27018:2019 standards for secure data management. Access controls, including multi-factor authentication, are enforced to safeguard data, with processing activities restricted to agreed purposes without unauthorised use for marketing or sales.
Data center location(s)
Germany
Data hosting details
Cloud hosted on AWS managed services.
App/service has sub-processors
yes
Guidelines for sub-processors