SHEIN-Shopping Online 12+

Excellent App , Place to shop & after sales

I would like to give a huge shout out to their customer service team, as they help me with my damage & lost item in parcel due to postal provider in my country malaysia. They help me every way to report , assist and give me solution on how to refund , they offered me free refund on the missing item. Willing to post back the item for free! but u do need to take the insurance secure about RM 4.50 in my currency. So thumbs up to their team.

Regarding the product, overall are excellent . I bought about 20pcs of item (shorts, blouse,dress,bodycons etc). Everything excellent from size wise to quality wise. Im a plus size, n its a one stop web for plus size shopper like me!

I hope shein will bring more plus size fashion !

Delivery times

SHEIN used to be incredibly fast with shipping and now they’ve gotten so slow, it used to take me just a few days to receive a parcel now it’s well over a week.

It’s very frustrating because all you can do is expedite it but they don’t have an option to pay extra for quick shipping. They also constantly change their local dispatchers so it’s hard to get a hold of certain ones if you just want to pick up a parcel from the warehouse.

My advise is to stick with Flash because they’re fast and there’s no fuss. J&T is okay as well but Ninjavan is the worst and I don’t know why they even used that as an option. I just want to pick up my parcel myself at this point because I need it urgently and I don’t even have the right information from the dispatcher. This may not be SHEIN’s fault but they should have their own dispatcher and allow customers to pay extra for their convenience. It’s so frustrating that they always change it.

Developer Response ,

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-→support-→customer service-→type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Best Fashion Online Store

I love how easy it is to shop on SHEIN. Garments can be easily located by keying in one’s choice of style, fabric, size, color, length etc (you have got to see how wide their perimeters of choices are!!). Every garment on sale has measurements and descriptions so you get a pretty good idea of what you are buying. I particularly love that shoppers are encouraged and rewarded for useful and honest reviews which I often rely on for a final decision to purchase of not. The return procedure is very convenient and refunds are efficiently done. I have tried other fashion websites and apps but none match SHEIN’s. So I would enthusiastically encourage SHEIN to all online fashion shoppers. Good job SHEIN!!