Airbnb 4+

Airbnb used to be such a good place to get a rental for cheaper and “safer” but lately they just let the hosts do whatever they want when they want with no consequences, I just rented a hotel through them , the host demanded money and personal information through a third party website which I had never heard of and had bad reviews on the web , they only said this after my account was charged almost 700 Dlls for a two night stay , if I canceled I would lose my money if I didn’t fill in the info and payed the host would cancel my reservation and I’d still be charged 50% of each night + fees , when I complained about this and left a bad review , Airbnb erased my review because it was not relevant, so me telling future people “hey beware that you will have to pay and give personal info through a third party “ isn’t relevant , if I would have read that never in a million years would I had rented this place.
Airbnb needs to fix this and be reminded not only the host matter but the guests too , will probably never book with Airbnb , they also charge you a huge cleaning fee but you never get your room/ place cleaned in all your stay and they expect you to leave the place clean if you don’t want to get extra fees , at this point it’s best to just rent directly with the hotels and resorts they are basically the same price if not cheaper than Airbnb and you actually get cleaning services.

I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.