Boundless 4+

I promise; you didn’t find a time wormhole when you downloaded this app. No you don’t have an iPod touch, this isn’t 2016, Obama is not still president, this app is just bad. I can barely log in sometimes, it freezes for upwards of 15 seconds to log into a profile (why do I need a profile? It’s my phone it’s my library), it will throw up random “loading screens” that don’t seem to have anything with what you’re trying to do. Truly the app works better if you fully disconnect it from the internet/cell service once you’ve downloaded your content. Which is pretty frustrating. Because that’s not how it should work. I regularly open the App Store praying there’s a release fixing everything but my hopes have consistently been dashed. I can appreciate that this is hard, and there’s a lot of content, and also that this is free app. This is a service I enormously love and adore and I want the best for it, which is the reason for my passion. I joke sometimes about quitting my job to join this company and help to fix these bugs but I’m sure they wouldn’t want my help after this review. But please please please try to address some of these concerns. I’m literally praying for yall.

I’m an avid audiobook listener and have used several different apps. This one is by far the most frustrating to use. 1. It freezes for a solid 30 seconds each and every time I open the app to use it. Grrrr! 2. Having to choose a profile every time I open the app is annoying. Who shares their app with someone else and why would they need multiple profiles??!?! I want the app to open to my profile every time WITHOUT the added clicks to get there. 3. Too many clicks required to do basic tasks. For example, if I click ‘continue’ on a book that I have previously been listening to, I then also have to click ‘play’. Why??!? That should easily be ONE click, not two. Another example, if I open my ‘holds’ or ‘wishlist’ folders, I can’t then click into a particular book profile and then hit ‘checkout’, you can only check out the book from the main hold or wishlist page. Stupid design!

Besides the app freezing every time it is opened, there are far too many steps required to accomplish simple tasks. I really dislike this app immensely!

With the update of the app from Axis360 (which I actually liked), I had high hopes this change to Boundless would come with new technology. Alas, I was disappointed. I do not see any real improvement from the original app, making me wonder why they bothered. The opportunity is there, hopefully Baker & Taylor will figure out how to make this work before they fail altogether.

To name of few of the flaws I see at this time:
1. Cannot choose a different font (I don’t consider “Dyslexia” an option)
2. Cannot adjust page color or brightness
3. Cannot make page number visible while reading
4. Cannot add additional libraries without signing out of the one you are in
5. Page turning is not fluid, sometimes it works, sometimes it doesn’t. They claim in the most recent update (April 2024) we should be able to tap anywhere in the right/left margin to turn the page. Doesn’t work half the time, at least for me.
6. They also claim in the same update, they decreased the top margin, so there is “less white space at the top.” However, there is no setting to adjust the margins on the left/right, one setting is all you get with all that wasted “white space” on the sides.

IF I have listed something here incorrectly because I missed it in the settings, then there is still something wrong, since every one of of the things I listed should be simple and clear to understand how to change or adjust it.