NALA Send Money to Africa 4+

I found out about this app through someone on social media that goes to Ghana a lot. I’m a new customer that now uses this app on the regular. I did experience a problem one time sending money to Ghana but when I send to Nigeria, there wasn’t a problem. I like everything about this app. I like the countries I can send to. The options to send like to yourself, different banks, etc. I can go on and on. I’m very thankful.

Thank you for the 5-star rating. 😊 The feedback you have provided above goes a long way in assuring us that we are in alignment with our customers' needs. 🫶 Thank you for trusting us to serve you.

I truest had high hopes like many for this app. But the currently have my money sitting in limbo for 4 days now and another four days waiting for my account to get verified. Every time you talk to someone the claim it is being escalated. Looking at the number of complains about funds sitting I. Limbo and days to verify accounts it is common with them. Give me a reason to update this with better ratings.

Adding to my above review. It took days to verify me. Now every single transaction is take days. They always have issues on the other end yet other apps are delivering instantly. Customer service is very vague and seems to always be escalating things yet it still takes days to move money by mtn. Great rates but is it worth waiting days for the transaction that they claim is instant. They need to do better.

Hello Max. We understand that we have committed to instant deliveries. We apologise that your experience was not desirable. We have improved our delivery reliability considerably. Please reach out to our customer support team via [email protected] for any enquiries you may have on the points you have raised in your review. 🙏

My question is why do you need SSN number to verify my account? Why not have other options like ID. Your completion like Sendwave and WorldRemit offers different options for their customers why not offer the same? Identify theft is a real thing and most people are insecure about their SSN so they wouldn’t want to just put in any money transfer organization like yours. All I’m requesting is can you add more options on verifying accounts. NALA offers the best rates out there but most people get turned away when it comes to give out the SSN thinking that this company is scamming. @ Benjamin Fernandes, naomba ufanye mabadiriko hayo. Asante sana.

Hi there. We understand that it can be frustrating and scary to trust such sensitive information to anyone. We are however obliged to comply with the rules and regulations set by bodies that govern our activities in the United States. You can therefore rest assured that your information is safe with us. Nonetheless, we will take your feedback into advisement. We value you greatly as part of the NALA community. 🩵