Nimble Rx 12+

Delivery address fields are bugged

I wanted to get my medication delivered and I live in an apartment complex; both the apartment/suite field and the "additional delivery instructions" field will not let my keyboard pop up. it doesn't work for me on both the checkout and the "personal details" section in the app; it also doesnt work in the checkout page on mobile safari or mobile google chrome. On the browsers, i also tried rotating my phone to landscape and the keyboard still doesn't appear. im on iOS 17.5.1.

seems like a good app otherwise, i appreciate that i dont have to make an account with a password to use it

Notifications are confusing or non existent

I’ve had three prescriptions sent to this pharmacy service. The only one that went through correctly or on time was the first one. I just got off a 30 minute chat with the web support team because my app shows “refill on schedule” for a medication that, according to the chat team, was never being processed by the pharmacy. I never received a notification or call that my medication wasn’t being processed and therefore wasn’t being “refilled on schedule.” Even now I cannot find anything on the website or the app showing that my medication actually isn’t being processed despite being available for refill now. I’m glad I realized it wasn’t being filled before I was completely out of my medication, too bad I only have one day left to find someone else to fill it.

I will call my pharmacy tomorrow and get this sorted out, but it’s ridiculous and unsafe that I had to do this much digging to find that my medication wasn’t being filled. What if I was an elderly patient waiting on a more serious medication? They wouldn’t be able to navigate this confusing system to even realize they weren’t getting their medication before it was too late.

Developer Response ,

Hello, we apologize for the inconvenience that you are experiencing with your prescription order. We understand that this is a very frustrating experience. If you are still unable to resolve it with your pharmacy, please reach out to [email protected] again and we will help resolve your issue!

Impossible for parents to manage kid’s prescriptions

Absolutely awful app, terrible design. As a parent with a spouse and multiple children, all of us with multiple prescriptions, this app makes it completely impossible to manage a family’s medications. Only one person can be linked to the app, e-mail, or phone number, and only that one person’s meds can be managed, ever. The only way to switch is if a refill link is sent to you for another person, then the entire thing is linked to that one person. You cannot just switch at will or manage more than one person at once. Total garbage. And not sure where it goes wrong between the app and the pharmacy, but many orders have just vanished with no trace, never gotten by the pharmacy, and the few that have gone through have had major problems, like cannot select pickup, only delivery and delivery dates two weeks past the date selected in the app. Super frustrating.

Developer Response ,

Hi There! We sincerely apologize for the frustrations you experienced with our app. Thank you for your feedback. We'd be happy to assist you directly at [email protected]. We are constantly working hard to improve our features, and we hope to serve you better.