SafeNet MobilePASS‪+‬ 4+

Inaccessible

This app in inaccessible. Please fix. About 8 state employees that use this app daily to access vpn in Arizona are unable to do so now. Voiceover will not work now since the update. This has to be fixed. After weeks of waiting it still remains a problem.

Developer Response ,

Hi,

Sorry about the inconvenience caused. We are working on releasing a new build with the fix of this issue at the earliest. We aim to provide a better experience.
Regards,
Thales Product Team

Bad interface

The authentication number comes up fine, the problem is the persistence of the number. I understand that the number refreshes every minute for security purposes. That’s fine. The problem is that the timer indicating when it will refresh is very small. The six digits are too much to memorize for me so during the time I memorize the first three digits and type them into the computer, the six digits sometimes cycle to the next one. Then I have to start over. Frustrating. It would be nice if the older set of six digits would still be displayed for another ten seconds while the new one comes up in the minute. The older number could be smaller to give a hint that it is nearly outdated

Works well but can still do better

The app is easy and straightforward to use and push notifications make it a bit easier than having to enter the token each time when logging in.

One thing I would like to see implemented in this app is allowing the use of the phone’s biometrics such as fingerprint or face unlock instead of having to enter the pin each time after approving the push notification or entering the token. It wild make it more convenient for the end user. Other Authenticator apps already do this.