Laivly

These meetups are *essential* 🙋. Kudos to Sabrina and all that co-host!

When it comes to tech: what do users want, and is AI always the answer? As the race to incorporate AI began to heat up, many companies threw millions or billions of dollars at upgrading data centers, building models, and throwing AI into any product they could. What was often missing? The answer to those key questions of what users want and whether AI was appropriate for the situation. Fast forward to today: There seems to be a noticeable shift toward companies building products customers actually want or need that leverage AI and automation in a useful way. Since the beginning, Laivly has always approached technology from a purpose-built perspective. Our leaders drew from their decades of experience in customer service to create thoughtful solutions to challenges faced in the contact center every day. It’s an important differentiator, and it shows in the effectiveness of our cobot, Sidd. Your turn: Has AI made a noticeable positive impact on your life or career? In what way? Let us know in the comments!

Laivly's CX platform lets you bring AI and automation to any existing tech stack today and become the strategic advisor on the technology your clients want most. 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗖𝗫 👍 Built for contact centers by contact center professionals. Laivly understands the challenges and goals unique to the BPO industry. 𝗘𝗮𝘀𝘆 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 👍 Easy integration with your BPO's existing tech, no re-platforming needed. 𝗛𝗶𝗴𝗵𝗹𝘆 𝗖𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗮𝗯𝗹𝗲 👍 Configure the ideal solution based on your CX program's priorities and needs. 𝗚𝗲𝘁 𝗺𝗼𝗿𝗲 𝗶𝗻𝗳𝗼 𝗵𝗲𝗿𝗲: https://laivly.com/bpo/

The only thing better about getting real-time transcription, transcript summaries, case notes, automation and real-time agent guidance for your agents is getting it TODAY! Sidd Spark doesn't need APIs, it slides right into your tech stack without messy integrations, allowing you to see the benefits right away!

Nearly 𝗵𝗮𝗹𝗳 of all venture capital funding went toward AI last quarter. And in the latest cohort of leading US startup accelerator Y Combinator, a staggering 75% of the 208 startups listed in the S24 directory are working on AI-related products. What does that mean for you? An even more dizzying choice of AI-leveraging tools flooding the market. While choice is good, that can be a real problem for someone just starting the search for an AI and automation tool for their BPO or CX program. If that’s you, here are some things to consider: • Is the product purpose-built for CX? • How complicated is the implementation and integration with your tech stack? • Will it require replatforming? • When can you expect ROI from your new tech? Check out this video showing Laivly’s Walk, Run, Fly approach to adding AI and automation to your customer service program. We get you started faster with purpose-built tools to supercharge your CX program! https://lnkd.in/efu9hPP3

“𝙂𝙚𝙣 𝘼𝙄 𝙞𝙨 𝙩𝙝𝙚 𝙩𝙚𝙧𝙢 𝙤𝙛 2024. 𝘾𝙤𝙗𝙤𝙩 𝙬𝙞𝙡𝙡 𝙗𝙚 𝙩𝙝𝙚 𝙩𝙚𝙧𝙢 𝙤𝙛 2025.  — Matt Bruno, 𝗖𝗥𝗢, 𝗟𝗮𝗶𝘃𝗹𝘆 But what exactly is a cobot? A cobot, loosely defined, is a bot meant to work alongside humans — as an assistant, advisor, and/or task completer. And in the Laivly definition, a cobot is also meant to work with existing tech and infrastructure without needing replatforming, APIs, or complicated integrations. It’s almost like you hired a new agent that gets their own workstation and access to your CRM and other tools, just like any other CSR. Check out our YouTube playlist to see 60-second(ish) demos of what our cobot, Sidd, can do!  https://lnkd.in/eSnhsDqN

𝗧𝗵𝗲 𝗻𝗲𝘅𝘁 𝟮 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗔𝗜 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄𝘁𝗵 𝘄𝗶𝗹𝗹 𝗯𝗲 𝘀𝗵𝗼𝗰𝗸𝗶𝗻𝗴. That’s according to former Google CEO Eric Schmidt. AI is developing so quickly, that he revises his predictions every 6 months — that is incredible in terms of an industry’s growth. Laivly has experienced this exponential development, too. Things we thought might be difficult to accomplish only a year ago are now a live part of the products we make for customer service programs today. And don’t get us started on what is right around the corner! While it might be tempting to hold off a little while to see what comes next in AI and automation for CX programs, with Sidd you don’t have to! Sidd sits on top of your tech stack, low integration, no APIs and lightning fast speed to ROI. That means you can start today, tackle one (or several!) challenges at a time, and add more as you go — without replatforming or interruptions in service. Discover all the things Sidd Spark can do by checking out this playlist on YouTube:  https://lnkd.in/eSnhsDqN

It’s all in the execution. You may remember McDonald’s pulling AI from their drive-thrus after some unexpected performance issues. But, if you look across the street at Taco Bell, you’ll see they are expanding their AI drive-thrus in a big way — adding as many as 100 of them by the end of the year. Why the difference?  It’s hard to say definitively without deeper insight, but it’s probably not a stretch to suggest that Taco Bell’s implementation was just… better. Whether or not an AI solution succeeds has a lot to do with thoughtful execution — but it’s also worth saying that there’s no shame in starting small and pivoting if something doesn’t work out the way your brand expects. Laivly’s Walk, Run, Fly approach ensures you can get started today, no APIs or complicated integrations required, and see ROI from day one. For your brand, that means low effort, low risk, and BIG success!

Fact is, most agents 𝙬𝙖𝙣𝙩 to follow policy.  The reason they don’t is often due to the amount of things they need to know, the pressure of AHT and EPH metrics, and ever-changing rules. Sidd is an agent’s best friend here, reminding them of the most up-to-date policies and workflows in real-time, and even automating some of these tasks for them! #CXtech #compliance #automation

Matt Bruno, Laivly’s CRO, talks about how Laivly helps Fortune 500 companies fill their tech gaps by helping them overcome barriers and plan their AI and automation roadmap. #automation #AI #CXtech