TELUS International

🚨 Attention Job Seekers! 🚨 1️⃣ Legitimate offers will only come from @telusinternational.com or @telusinternational.ai email addresses (be wary of Gmail, Hotmail, Outlook, etc). 2️⃣ We will never request money from candidates. 3️⃣ We will never ask for your bank information to apply for a job. ⚠️ Stay vigilant ⚠️ We encourage you to flag any fraudulent job postings with the platform on which it was published so that it can be removed.

📣 🎉 Our AI Data Solutions team is excited to meet with you at Ai4 - Artificial Intelligence Conferences 2024 in Las Vegas! Stop by booth #121 to say hello and explore how computer vision and generative AI are reshaping industries, from groundbreaking applications to the challenges and opportunities they present. Ajinkya Malasane, Sr. Director, Product Strategy & Marketing Michael Malfitani, Enterprise Sales Director Tara N., Director, Enterprise Sales Lead Gerard Sheridan, Enterprise Sales Executive See you there! 👋 https://lnkd.in/gHAus8xA

Three out of four global knowledge workers are using AI for work, according to the 2024 Work Trend Index Annual Report from Microsoft and LinkedIn, and of those users, 78% are bringing their own AI tools to work. This creates a major security concern for companies, increasing the risk that employees inadvertently release sensitive and proprietary information to the public. TELUS International has launched Fuel EX, an enterprise-safe generative AI solution that enables businesses to harness the power of multiple GenAI models while keeping sensitive information secure. “Fuel EX brings the promise of GenAI-driven productivity and creativity to large-scale enterprises, while providing industry-leading privacy and security features that business leaders can trust to keep their customers’, employees’ and company’s data safe,” notes Bret Kinsella, General Manager, Fuel iX. Fuel EX is the first public launch of an application built on our enterprise-grade GenAI engine, Fuel iX, and is currently in operation at scale within TELUS, where 35,000 employees are actively using the software and seeing improved productivity. Learn more about this exciting development in today’s press release: https://lnkd.in/g9VkHaqu #FueliX #FuelEX #GenAI

CX leaders: How successful are you in rallying others around the wants and needs of your customers? 🤔 On the newest episode of "Questions for now," expert guests Blake Morgan, customer experience futurist and author of The 8 Laws of Customer-Focused Leadership, and Lori Branton, global vice president of client success at TELUS International, share actionable tips for CX leaders looking to foster a customer-centric culture. 🎧 Listen to the full episode: https://lnkd.in/gWJJpQCX #QuestionsForNow #CustomerExperience #Leadership

Orient your digital experiences to the needs of your customers with five design best practices from Forrester. Access best practices and tips to get started: https://lnkd.in/g_Y4-uUq

Harnessing the benefits of generative AI (GenAI) depends on developing, implementing and using the technology responsibly. This not only entails aligning its use with laws and regulations, but also with consumer expectations. Such an approach can help your organization mitigate potential risks associated with the technology and cultivate trust with your customers. Learn more about the key principles that constitute a responsible AI framework and how to effectively implement them in your organization: https://lnkd.in/gs6VF8Ut #GenAI #ResponsibleAI

We're looking forward to the next Execs In The Know CX Leaders Executive Briefing on August 6, in Nashville, TN! The event is designed to help brands navigate key outsourcing considerations. Our Vice President, Customer Experience Innovation, Kory Laszewski will be a panelist discussing the latest trends, challenges and strategies defining the future of customer interactions.

Not only was TELUS International recognized as a leader on IAOP’s Global Outsourcing 100 list for 2024, but we were also named on the following sub-lists: • All Star Company (making the list for at least five consecutive years) • Sustained Excellence (Achieving a score of five or better in each of the judging categories) • Top Customer References • Top Awards & Certifications • Top Programs for Innovation • Top Programs for Corporate Social Responsibility Thank you to all of our team members for your continued demonstration of excellence in delivering outsourcing solutions and services! Learn more about this recognition program: https://lnkd.in/gKSVnNp2 #GlobalOutsourcing100

Kudos to our more than 280 team members in the Philippines who have volunteered nearly 1,700 hours as part of the Step it Forward program! 👏

If you could give your younger self some words of wisdom, based on what you know now, what would they be? As part of his contribution to a Forbes Human Resources Council article, our Global Vice President of Human Resources, Albert Galarza, SPHR, shares some advice he would give himself at the start of his career. Check out the article for more insights from HR leaders: https://lnkd.in/ekgTVtVj #CareerAdvice #Leadership #HumanResources