“Robb is an outstanding leader in B2B Technical Operations, combining deep technical expertise with exceptional leadership skills. His ability to oversee complex operations while ensuring seamless service delivery has been crucial to our success. Robb’s strategic mindset and dedication to excellence make him an invaluable asset to any organization.”
Über uns
As the Head of B2B Technical Operations, I am dedicated to boosting both efficiency and customer satisfaction by enhancing processes and streamlining implementations. My key responsibilities include technical writing, training AI support agents, developing customer-driven support workflows, analyzing and optimizing operations, simplifying complex processes, and incorporating customer feedback to elevate our service quality.
Contributions
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How can web developers write code that is maintainable over time?
Code documentation is vital. I've worked with developers that say "if the code is written well, that's documentation enough" and while that may be partially true, I feel that it falls short. I document my code because 1) six months later when I need to come back to it for changes, I don't want to have to spend extra time reading through it to remember what I wrote and 2) working in a team means that there's a really good chance that I'm not the person that works on it six months later and if I can give a colleague a head start on their work because the code is well documented, that's a huge win.
Activity
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We're extending the Hyperbound x RB2B competition to EOD Thursday. Now Adam Robinson and I can get in on the action. We'll see you on the leaderboard…
We're extending the Hyperbound x RB2B competition to EOD Thursday. Now Adam Robinson and I can get in on the action. We'll see you on the leaderboard…
Liked by Robb Clarke
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Last week I walked into the woods of Colorado with just a backpack. No cellphone. No GPS. No plan except to avoid seeing another human for 6 days…
Last week I walked into the woods of Colorado with just a backpack. No cellphone. No GPS. No plan except to avoid seeing another human for 6 days…
Liked by Robb Clarke
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Last week I spent 6 days alone in the woods. No internet, no electricity. It was my first solo retreat, and it was a transformational experience…
Last week I spent 6 days alone in the woods. No internet, no electricity. It was my first solo retreat, and it was a transformational experience…
Liked by Robb Clarke
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Licenses & Certifications
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Hockey University - Online Coach 1 / Coach 2
Hockey Canada
IssuedCredential ID #HCU-4804014-D9C8R4F8 -
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A Coach’s Guide to the New Brunswick Interscholastic Athletic Association (NBIAA)
Coaching Association of Canada
IssuedCredential ID NCCP# 6262420 -
Athlete Representation Training: Athlete Director Module
Coaching Association of Canada
IssuedCredential ID NCCP# 6262420 -
Athlete Representation Training: Athlete Representative Module
Coaching Association of Canada
IssuedCredential ID NCCP# 6262420 -
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Lean Six Sigma White Belt Certification
The Council for Six Sigma Certification (CSSC)
IssuedCredential ID wgPXFAZJJf -
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Athlete Representation Training: Athletes’ Council Module
Coaching Association of Canada
IssuedCredential ID NCCP# 6262420 -
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Leading a Return to Sport Participation
Coaching Association of Canada
IssuedCredential ID NCCP# 6262420 -
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Understanding Teen Dating Violence
Coaching Association of Canada
IssuedCredential ID NCCP# 6262420 -
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NCCP Emergency Action Plan eLearning
Coaching Association of Canada
IssuedCredential ID NCCP# 6262420 -
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Volunteer Experience
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Media Coordinator
Hockey New Brunswick
- Present 1 month
Growing the female side of hockey in New Brunswick as the Media Coordinator for Hockey New Brunswick's Female AAA Hockey League. Duties include website management, technical operations, and social media promotion.
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Co-Founder
Capital City Ringette
- Present 3 years 6 months
Children
Established in 2021 by myself and Shawn Forster, Capital City Ringette is committed to providing an elite developmental platform for young female athletes. Our high-performance program focuses on nurturing talent and enabling athletes to compete at a superior level. Annually, we select the most skilled and promising athletes from our region to partake in elevated training and participate in major off-season tournaments, competing against teams from some of Canada's largest cities.
Our…Established in 2021 by myself and Shawn Forster, Capital City Ringette is committed to providing an elite developmental platform for young female athletes. Our high-performance program focuses on nurturing talent and enabling athletes to compete at a superior level. Annually, we select the most skilled and promising athletes from our region to partake in elevated training and participate in major off-season tournaments, competing against teams from some of Canada's largest cities.
Our program has a track record of success, with numerous athletes advancing to Ringette New Brunswick's High Performance program. Additionally, a significant number have gone on to play AAA high school hockey and local Tier 1 ringette. Many others have excelled in elite levels within Hockey New Brunswick provincially or the EDZA program at both the AA and AAA levels.
At Capital City Ringette, I oversee program coordination, manage fundraising and sponsorship efforts, and lead graphic design and promotional activities. I am also responsible for jersey design and serve as the goaltending coach, contributing to the all-around development and success of our athletes. -
Director
Fredericton Youth Ringette Association
- 5 years 2 months
Children
As the Director of Goaltender Development and coach, I am dedicated to fostering a passion for the sport of ringette and building the confidence of young athletes. My role involves mentoring, instructing, and guiding players on their journey to success both on and off the ice.
* BOARD OF DIRECTORS
2021 - 2023 - Director of Goaltender Development
* ASSOCIATION
2021 - 2023 - Stars 7th Player Program Coordinator
2019 - 2023 - Goaltending Development Coach
*…As the Director of Goaltender Development and coach, I am dedicated to fostering a passion for the sport of ringette and building the confidence of young athletes. My role involves mentoring, instructing, and guiding players on their journey to success both on and off the ice.
* BOARD OF DIRECTORS
2021 - 2023 - Director of Goaltender Development
* ASSOCIATION
2021 - 2023 - Stars 7th Player Program Coordinator
2019 - 2023 - Goaltending Development Coach
* TEAM
2021 - 2023 - Under 12 program
2019 - 2021 - Under 10 program
2018 - 2019 - Under 9 program
NCCP# 6262420 -
Goaltending Coach / Assistant Coach
Central Female Hockey Association
- 7 months
Children
Assistant coach and goaltending coach role with CFHA's U13AA female hockey program. Assistant coach to a team of 17 and goaltending coach to 2.
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Mentor
Ladies Learning Code
- 1 month
Children
Mentored a mother/daughter Ladies Learning Code event; Girls Learning Code. The workshop experience offered girls the opportunity to learn how to use creativity to build an online web presence. The girls learned HTML and CSS basics by hacking pre-existing text, links, images, and videos on various templates, and then used their skills to create their very own fun business website from scratch.
Publications
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The Lost and the Found
Amazon
See publicationYoung Adult Novel
In a world where humanity has been decimated by disaster, the village of Hillcrest stands alone as the last bastion of civilization. For generations, they have lived in fear that they are the only survivors left on the planet.
But when the village is pushed to the brink of collapse, Nate Stone and his three friends set out on a perilous expedition into the unknown, hoping to find other survivors who can help them save their people from extinction.
Their…Young Adult Novel
In a world where humanity has been decimated by disaster, the village of Hillcrest stands alone as the last bastion of civilization. For generations, they have lived in fear that they are the only survivors left on the planet.
But when the village is pushed to the brink of collapse, Nate Stone and his three friends set out on a perilous expedition into the unknown, hoping to find other survivors who can help them save their people from extinction.
Their journey takes them through treacherous terrain, where danger lurks around every corner. As they venture further from home, they begin to uncover clues that suggest there may be other civilizations out there, but the truth is far more shocking than they ever imagined. The discoveries they make will turn their world upside down, revealing dark secrets and unimaginable horrors that threaten to consume them all.
With their lives on the line and their village's fate hanging in the balance, Nate and his friends must find the courage to face the unknown and fight for their survival. Will they find the help they need to save their people, or will their journey into the wilds be their last?
The gripping adventure of Nate Stone and his friends will keep you on the edge of your seat, as they navigate a world turned upside down and fight to uncover the truth in this thrilling post-apocalyptic novel. -
Bugs and Bear
Amazon
See publicationChildren's Story
Join Bugs and Bear on their exciting adventure through the woods! With Bugs’ bravery and Bear’s loyalty, they help a butterfly in need, cross a rushing river, and even make new animal friends at a picnic. Along the way, they learn important life lessons about helping others, being brave, and sharing with friends. Come along for the journey and see what adventures Bugs and Bear will discover next! -
CA Magazine
June/July 2010
See publicationArticle on Social Equity referenced my 'Ten Commandments of Social Media' in a half page spread. (Page 26)
Projects
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Logo Design: Ed Benoit Early Bird Tournament
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Every year the Fredericton Youth Ringette Association hosts their Early Bird Tournament in November. Last summer, Ed Benoit, a former Board member, coach, and referee passed away. The current Board voted to rename the tournament in Ed's memory.
I had the distinct pleasure of working with them to rebrand the tournament. The new logo and name was unveiled at the 2022-2023 year-end banquet with Ed's family in attendance. Ed designed the original tournament logo and we wanted to pay homage…Every year the Fredericton Youth Ringette Association hosts their Early Bird Tournament in November. Last summer, Ed Benoit, a former Board member, coach, and referee passed away. The current Board voted to rename the tournament in Ed's memory.
I had the distinct pleasure of working with them to rebrand the tournament. The new logo and name was unveiled at the 2022-2023 year-end banquet with Ed's family in attendance. Ed designed the original tournament logo and we wanted to pay homage to that by keeping the star and player from the original.
In the logo you'll find the overall shape of a rink, the addition of the location, the association's brand colours, and Ed's name prominently displayed. Subtly, you'll also find that the ring on the player's stick doubles and not only the dot on the letter i but also as a halo.
It was a privilege to work on this with the team and I can't wait to see it on championship banners, shirts, medals, and signage going forward. -
Logo Design: Eastern Canadian Ringette Championships
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In the fall I was contracted by Ringette New Brunswick to create a logo for the Eastern Canadian Ringette Championships that they're hosting this April in Dieppe.
Fitting that much bilingual text into a logo was certainly a challenge but we made it work.
The blue rings reflect the blue ring used to play the sport. The large ship in the middle is the same that appears across the provincial team jerseys. And lastly, since the tournament is being held in a primarily French town, the…In the fall I was contracted by Ringette New Brunswick to create a logo for the Eastern Canadian Ringette Championships that they're hosting this April in Dieppe.
Fitting that much bilingual text into a logo was certainly a challenge but we made it work.
The blue rings reflect the blue ring used to play the sport. The large ship in the middle is the same that appears across the provincial team jerseys. And lastly, since the tournament is being held in a primarily French town, the gold stars are a small nod to the region's Acadian heritage.
I'm excited that this is now out in the wild! -
Jersey Design: Ringette New Brunswick
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In early 2022 I had the opportunity to design a new set of jerseys for Ringette New Brunswick's provincial AA and A level teams.
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Speaker: North America HoloLens Industry Summit
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See projectSpeaker at the "Manufacturing Industry breakout" as part of the 2022 North America HoloLens Industry Summit. Spoke with Microsoft's Greg Vigil and Kognitiv Spark partner Segway Powersports Canada about how RemoteSpark and mixed reality are changing the manufacturing industry.
On demand recording: https://www.thevrara.com/ondemand-videos-hololens?wvideo=3j61w0t8l0
Honors & Awards
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Article Published
Noupe.com
The Ten Commandments of Social Media
http://www.noupe.com/how-tos/ten-commandments-of-social-media.html -
Person of the Year
Time Magazine
http://en.wikipedia.org/wiki/You_(Time_Person_of_the_Year)
Recommendations received
3 people have recommended Robb
Join now to viewMore activity by Robb
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RB2B used to get this email all the time: “Hey! [REASON]. Can you restart my trial?” Here’s what we learned, and how we fixed it: BACKGROUND New…
RB2B used to get this email all the time: “Hey! [REASON]. Can you restart my trial?” Here’s what we learned, and how we fixed it: BACKGROUND New…
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We have a rare weekend free between the end of summer sports and the start of fall/winter sports. The four of us have taken off to Nova Scotia for…
We have a rare weekend free between the end of summer sports and the start of fall/winter sports. The four of us have taken off to Nova Scotia for…
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Hi friends! I've been on vacation/holiday the last two weeks, so dropping back in with some updates: 1. A number of my former colleagues were laid…
Hi friends! I've been on vacation/holiday the last two weeks, so dropping back in with some updates: 1. A number of my former colleagues were laid…
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