Richard Zatko

“I've had the wonderful opportunity to work with Richard in multiple roles and capacities. I initially hired Richard as a Customer Success Manager (CSM) within our organization. His exceptional performance and dedication quickly caught the attention of our team, and he was soon promoted to the position of Pooled CS Team Lead, as we continued to grow the pooled CS org. Richard's ability to pay close attention to detail is truly commendable. He possesses an innate sense of understanding when it comes to our customers, their needs, and their pain points. His empathetic nature enables him to establish strong relationships with clients, ensuring their satisfaction and long-term success. Richard has consistently demonstrated a deep understanding of our product and industry, enabling him to effectively guide customers in achieving their desired outcomes. As the Pooled CS Team Lead, Richard faced the daunting task of managing a substantial workload. However, his resourcefulness and creativity shone through as he developed innovative strategies to streamline our operations. He implemented various process improvements, reducing redundancy and increasing efficiency. Richard's keen eye for identifying bottlenecks and his ability to propose effective solutions were pivotal in the success of our team. When we recognized the need for a dedicated leader to oversee the entire Customer Success (CS) operations, Richard was a natural choice. He assumed the role of our first-ever CS Operations Manager and exceeded our expectations yet again. Richard's strong leadership skills and his knack for driving results played a vital role in establishing efficient workflows and ensuring that our CS team consistently delivered exceptional service. Beyond his professional achievements, Richard is a genuinely kind and approachable individual. He fosters a positive work environment, encouraging collaboration and open communication. Richard is not afraid to roll up his sleeves and help his team mates and is always meeting any deadline or goal we set. Richard's ability to motivate and inspire his colleagues has had a significant impact on team morale and overall productivity. He's one of a Kind. I have been truly impressed by Richard's contributions and his unwavering commitment to excellence. He is a valuable asset to any organization, and I wholeheartedly recommend him for any leadership position within the customer success domain.”

“I’ve worked with Richard as a peer, him as my team lead, and in leadership together and I cannot recommend him enough. Richard is an amazing CSM and CS Ops leader. He is analytical, thoughtful, logical, and is meticulous with everything he creates. One of the larger impacts he’s made on our team is redeploying our Planhat instance. He has gone above and beyond to ensure the team has the improvements they need and want. Above all he has shown time and time again that he is a leader, a team player, and proactive in all the work he does. Not to mention, Richard is kind and always looking to see the best in people. ”