Issues Signing in to a Nintendo Account

Applies to:  Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, Nintendo Account

The information in this article can help you when you are unable to sign in to your Nintendo Account.

Possible solutions

  1. What is the situation?

  2. If you cannot remember your Nintendo Account password or sign-in information or receive the message "The e-mail address/sign-in ID or password is incorrect", please refer to Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID).

    If you enabled the 2-step security feature for your Nintendo Account but are having difficulties signing in using it, please refer to Issues with Nintendo Account 2-Step Verification Code.

    If you have registered a passkey to use when signing in to your Nintendo Account but are having difficulties signing in using it, please refer to Unable to sign in to Nintendo Account using a Passkey.

    If you believe your Nintendo Account has been compromised or accessed by an unauthorized user, please refer to the Nintendo Account Recovery Process.

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