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===Network and infrastructure===
Giffgaff operates as a [[mobile virtual network operator]] (MVNO) on the O2 UK network,
For customer service enquiries the MVNO uses a mixture of forum based customer support for general queries, whereas account based queries are handled by the third party company Firstsource<ref>{{cite web|last=Fairman|first=Mike|title=Client testimonials|url=http://www.firstsource.com/about_us_client_testimonials.html|work="Telecommunications"|publisher=Firstsource|accessdate=1 February 2014}}</ref>▼
▲Giffgaff operates as a mobile virtual network operator (MVNO) on the O2 UK network and as such many parts of its operations are outsourced to virtual third parties. Primarily for all calls, texts and data the O2 UK cell infrastructure is used.
▲For customer service enquiries the MVNO uses a mixture of forum based customer support for general queries, account based queries are handled by the third party company Firstsource<ref>{{cite web|last=Fairman|first=Mike|title=Client testimonials|url=http://www.firstsource.com/about_us_client_testimonials.html|work="Telecommunications"|publisher=Firstsource|accessdate=1 February 2014}}</ref>
===Radio frequency summary===
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