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[[Image:Dreamhost panel 2007.jpg|thumb|right|A screenshot of the post March 2007 DreamHost Control Panel]]
[[Image:Dreamhost panel 2007.jpg|thumb|right|A screenshot of the post March 2007 DreamHost Control Panel]]
DreamHost's [[Shared web hosting service|shared]] and [[Dedicated hosting service|dedicated]] hosting network consists of [[Apache Software Foundation|Apache]] and [[lighttpd]] web servers running on the [[Debian|Debian GNU/Linux]] operating system.<ref>{{cite web | url=http://www.enterprisenetworkingplanet.com/netsysm/article.php/3702756 | title=Dreamhost Driven by Linux-Enhanced Economics | publisher=Enterprise Networking Planet | accessdate=2009-04-11 | first=Carla | last=Schroder | date=October 1, 2007}}</ref> Customers have access to a control panel that includes integrated billing and a support ticket system. DreamHost's staff contribute to an official blog and a customer support wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> DreamHost recommends Google's [[Gmail]] for email services, although the company continues to offer standard email services.<ref>{{cite news | url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost | title=Use Gmail says DreamHost | publisher=The Whir | date=May 27, 2008 | accessdate=2009-04-01}}</ref><ref>{{cite news | url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ | title=Use Gmail Not Our Servers | publisher=Gadgetell | date=May 28, 2008 | accessdate=2009-04-01}}</ref>
DreamHost's [[Shared web hosting service|shared]] and [[Dedicated hosting service|dedicated]] hosting network consists of [[Apache Software Foundation|Apache]] and [[lighttpd]] web servers running on the [[Debian|Debian GNU/Linux]] operating system.<ref>{{cite web | url=http://www.enterprisenetworkingplanet.com/netsysm/article.php/3702756 | title=Dreamhost Driven by Linux-Enhanced Economics | publisher=Enterprise Networking Planet | accessdate=2009-04-11 | first=Carla | last=Schroder | date=October 1, 2007}}</ref> Customers have access to a control panel that includes integrated billing and a support ticket system. DreamHost's staff contribute to an official blog and a customer support wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> DreamHost recommends Google's [[Gmail]] for email services, although the company continues to offer standard email services.<ref>{{cite news | url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost | title=Use Gmail says DreamHost | publisher=The Whir | date=May 27, 2008 | accessdate=2009-04-01}}</ref><ref>{{cite news | url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ | title=Use Gmail Not Our Servers | publisher=Gadgetell | date=May 28, 2008 | accessdate=2009-04-01}}</ref>

==File hosting==
In 2006, DreamHost began offering a file hosting service they call "Files Forever".<ref>
{{cite web
|url= http://www.genbeta.com/web/files-forever-nuevo-servicio-de-dreamhost
|accessdate= 2009-07-01
|title= Files Forever, nuevo servicio de DreamHost
|language= {{sp}}
|first= Javier
|last= Penalva
|publisher= Genbeta
}}</ref> It allows users to store files on their servers "forever" after paying a one-time storage fee, and then redistribute or sell them, with DreamHost handling the credit card transaction.<ref>
{{cite web
|url= http://wiki.dreamhost.com/index.php?title=Files_Forever&oldid=7642
|accessdate= 2009-07-01
|title= Files Forever: Revision as of 20:37, 29 November 2006
|publisher= DreamHost
|first= Josh
|last= Jones
|work= DreamHost Wiki
}}</ref>


== Incidents ==
== Incidents ==

Revision as of 04:31, 1 July 2009

DreamHost
Company typePrivate company
IndustrieWeb hosting service, Domain name registrar
GegründetClaremont, California, 1996[1]
HauptsitzLos Angeles, California, USA
Key people
Dallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil
ProdukteWeb services
Websitewww.DreamHost.com

DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting branch of New Dream Network, LLC, founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1999 by Michael Rodriguez.[2][3] DreamHost began hosting customers' sites in 1997.[4]

Web hosting

File:Dreamhost panel 2007.jpg
A screenshot of the post March 2007 DreamHost Control Panel

DreamHost's shared and dedicated hosting network consists of Apache and lighttpd web servers running on the Debian GNU/Linux operating system.[5] Customers have access to a control panel that includes integrated billing and a support ticket system. DreamHost's staff contribute to an official blog and a customer support wiki.[6] DreamHost recommends Google's Gmail for email services, although the company continues to offer standard email services.[7][8]

File hosting

In 2006, DreamHost began offering a file hosting service they call "Files Forever".[9] It allows users to store files on their servers "forever" after paying a one-time storage fee, and then redistribute or sell them, with DreamHost handling the credit card transaction.[10]

Incidents

In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout involving DreamHost's datacenter. Other providers such as Media Temple and MySpace were also affected.[11][12] There was "a similar outage in September 2005."[13][14] In July 2007, the company relocated servers to a different data center due to "space and power constraints."[15]

In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."[16][17][18]

On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges.[4][19] The company later stated the final total was $2.1 million.[20] In March 2008, while attempting to "block a denial of service attack" at DreamHost's primary router, a "typing error" occurred, which caused "thousands of web sites" to go offline for "more than an hour."[21]

References

  1. ^ "WHOIS information for newdream.net". Retrieved 2009-04-04.
  2. ^ "Company History". Unofficial DreamHost Blog. January 24, 2001. Retrieved 2009-05-09.
  3. ^ "California LLC Registration Search". ca.gov. Retrieved 2009-04-01.
  4. ^ a b Perez, Juan Carlos (2008-01-15). "Update: Billing nightmare for DreamHost customers". InfoWorld. Retrieved 2009-04-05.
  5. ^ Schroder, Carla (October 1, 2007). "Dreamhost Driven by Linux-Enhanced Economics". Enterprise Networking Planet. Retrieved 2009-04-11.
  6. ^ Berlind, David (August 3, 2006). "Honesty, transparency can offset customer service disasters". ZDNet. Retrieved 2009-03-30.
  7. ^ "Use Gmail says DreamHost". The Whir. May 27, 2008. Retrieved 2009-04-01.
  8. ^ "Use Gmail Not Our Servers". Gadgetell. May 28, 2008. Retrieved 2009-04-01.
  9. ^ Penalva, Javier. "Files Forever, nuevo servicio de DreamHost" (in ). Genbeta. Retrieved 2009-07-01.{{cite web}}: CS1 maint: extra punctuation (link) CS1 maint: unrecognized language (link)
  10. ^ Jones, Josh. "Files Forever: Revision as of 20:37, 29 November 2006". DreamHost Wiki. DreamHost. Retrieved 2009-07-01.
  11. ^ "MySpace Outage Pinpointed at LA Telecom Building". Netcraft. July 25, 2006. Retrieved 2009-04-05.
  12. ^ Miller, Rich (August 2, 2006). "LA Hosting Providers Slowed by Power Problems". Netcraft. Retrieved 2009-04-05.
  13. ^ Eagle, Liam (August 16, 2006). "Customers Rally Around DreamHost". Web Host Industry Review. Retrieved 2009-04-08.
  14. ^ Miller, Rich (August 2, 2006). "Power Woes Continue at LA's Garland Building". Data Center Knowledge. Retrieved 2009-04-08.
  15. ^ Miller, Rich (July 13, 2007). "Power Capacity Issues at DreamHost". Data Center Knowledge. Retrieved 2009-04-08.
  16. ^ Leyden, John (June 7, 2007). "Hackers load malware onto Mercury music award site". The Register. Retrieved 2009-04-04.
  17. ^ Miller, Rich (June 6, 2007). "Mass Customer Site Hack at DreamHost". Netcraft. Retrieved 2009-04-04.
  18. ^ "iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize". ScanSafe. 2007. Retrieved 2009-04-04.
  19. ^ Sparkes, Matthew (January 17, 2008). "Typo causes $7,500,000 mistake". PC Pro. Retrieved 2008-01-19.
  20. ^ Jones, Josh (January 17, 2008). "The Final Update". DreamHost. Retrieved 2008-01-18.
  21. ^ Miller, Rich (March 8, 2008). "Another Costly Typing Error at DreamHost". Data Center Knowledge. Retrieved 2009-04-08.
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