Intelcom
 | |
| Company type | Privately held company |
|---|---|
| Industry | Courier |
| Founded | 1986 in Montreal, Quebec, Canada |
| Headquarters | , |
Number of locations | 20 offices across Canada (2018) |
Areas served | Canada, United States |
Key people | TBC |
| Products | Courier express services Express mail delivery |
Number of employees | 200 |
| Subsidiaries | Le Livreur Plus inc., Eco Plus inc. |
| Website | www |
Intelcom Express (also known as Intelcom Courier Canada Inc.) is a Canadian courier company headquartered in Montreal, Quebec.
History
Daniel Hudon created the company in 1986 as a same-day delivery service for businesses.
In 2000, Canada Post bought 50% of Intelcom Express’ shares.[1] The process was controversial, as the company had ties to the Liberal Party of Canada. Critics questioned the fairness of the decision-making process at Canada Post.[2] These shares were repurchased by Intelcom Express in 2007.[3]
In 2012, Intelcom Express entered the pharmaceutical delivery business with the purchase of Le Livreur Plus inc. and Eco Plus inc. services for the province of Quebec. Intelcom Express now works with Jean Coutu, Pharmaprix, Brunet, Familiprix, Uniprix, and many other independent pharmacies in home-delivering prescription drugs to customers.[citation needed]
In 2014, Intelcom Express developed a business relationship with Outerwall for its coin-cashing machines. [citation needed]
In 2015, the company secured an investment from the Business Development Bank of Canada[4][5] and the Caisse de dépôt et placement du Québec.
In late 2017, the company faced criticism for its practice of delivering packages in unsafe areas, leading to package theft. This criticism also extended to Amazon.ca, who had subcontracted the company to deliver Amazon Prime packages. Radio-Canada's consumer program, La Facture, broadcast a segment on Intelcom Express delivery practices in November 2017.[6][7] The following month, Radio Canada International wrote about Christmas gift thieves and featured Intelcom Express delivery problems in condominiums.[8]
In 2020, delivery drivers in Ontario filed complaint against Amazon, its subcontractor Intelcom Express, and the company that hires drivers for Intelcom Express, Seven Seas Services Inc., due to unsafe work conditions. [9]
References
- ^ "Les sociétés d'État et autres sociétés dans lesquelles le Canada détient des intérêts 2001" (PDF). Treasury Board of Canada Secretariat. Retrieved January 2, 2018.
- ^ "Canada Post backs courier with links to Liberals". The Globe and Mail. Retrieved February 13, 2018.
- ^ "Bâtissons l'avenir ensemble Rapport annuel 2007" (PDF). Canada Post. Retrieved January 2, 2018.
- ^ "BDC commits $900 million to invest in business transitions". Business Development Bank of Canada. Retrieved January 2, 2018.
- ^ "Intelcom Courrier Canada Inc". Business Development Bank of Canada. Retrieved January 16, 2018.
- ^ "Amazon a des problèmes de livraison". Radio-Canada. Retrieved February 13, 2018.
- ^ ICI.Radio-Canada.ca, Zone Société -. "Les problèmes de livraison d'Amazon". Radio-Canada.ca (in Canadian French). Retrieved 2018-04-20.
- ^ "Vols de cadeaux de Noël au moment de la livraison". Radio-Canada International. Retrieved February 13, 2018.
- ^ "Amazon's need for speed creating safety risks, delivery drivers say". CBC. Retrieved January 30, 2020.