Less Annoying CRM review August 2024: Features, integrations and included customer support
Katherine Haan is a former financial advisor turned small business coach. Katherine holds an MBA, and is a former staff writer for Fit Small Business. She is a regular contributor to Forbes and maintains a popular lifestyle and travel blog.
Cassie is the business and banking editor at Fortune Recommends. She obtained her degree from Northern Kentucky University and is a certified SCRUM master. Prior to joining the team at Fortune Recommends, Cassie was a deputy editor at Forbes Advisor and a Central Operations Project Manager at Fit Small Business.
Less Annoying CRM (LACRM) promises excellent customer service, fair pricing, and transparency for small businesses. More than 10,000 small businesses use it, and it has one of the highest ratings we’ve seen on Capterra and G2 for a customer relationship management (CRM) platform at 4.8 and 4.9 stars, each with almost 600 reviews.
There are no complicated tiered pricing, fees for support, or investors to impress, meaning LACRM isn’t pressured to jack up the prices after attracting a bunch of small businesses to use its service. Below, we detail everything you need to know before signing up. All rates and fees are current as of June 28, 2024, and are subject to change.
Less Annoying CRM
Base price: | Starting at $15 per user, per month |
Free trial length: | 30 days |
Free plan available: | No |
Pros
- You won’t pay extra for customer support
- Unlimited contacts, companies, pipelines, and custom fields
- There are no chatbots, so you’re speaking to a real person when you contact support
- Application programming interface (API) documentation
Cons
- Offers just 25 integrations
- No app; must use a mobile browser
- No native AI features
Less Annoying CRM service plan overview
LACRM provides an easy-to-use platform for small businesses, featuring calendar integrations, custom fields, a 30-day free trial, task management, and lead tracking. While it lacks AI capabilities, there are integrations, such as Xapp.ai that can fill in this gap.
LACRM’s simple platform still packs in features you can expect in some of its biggest competitors. These include lead tracking, pipelines, automated task reminders, and contact management. It integrates with both Google and Outlook, which allows for scheduling and event management. With email logging, when an email comes in from a contact, it will attach itself automatically to relevant contacts with a unified blind carbon copy (BCC) address.
You’ll pay one monthly price, no matter if you have two users or 10,000 of them. It’s $15 per user, per month, plus tax. However, if you plan on having more than 10 users and need additional help in deciding if LACRM is right for your team, there is a dedicated Enterprise email address you can reach out to before you sign up.
Other services Less Annoying CRM offers
- Collaboration tools: With LACRM, you can assign user permissions, share contacts and all of their notes, and assign events and tasks to users.
- Calendar integration: Using Outlook and Google calendars, sync your events across assigned users and ensure all schedules remain updated in the CRM.
- Email logging: When a contact sends your company an email, it gets logged in the CRM automatically without any additional work on your end.
- Customization: You can customize an unlimited number of fields to suit your business.
The Less Annoying CRM platform and customer support
LACRM’s website is easy to use with a clean user interface (UI) and intuitive design. It’s mobile optimized, although this CRM does not have a mobile app. If you need assistance, you won’t be in contact with a call center or chatbot. Instead, a team of experts who live, breathe, and sleep all things CRM will help. It’s family-owned and operates Monday through Friday from 9 a.m. to 4:30 p.m. Central time. You can contact the company via phone or email.
Is Less Annoying CRM secure?
At the time of this publication, LACRM has not had a data breach. Additionally, it has a policy in place to address any potential future issues, including a formal Data Breach Notification Plan. This plan includes identification, investigation, tackling the immediate threat, and notification.
Less Annoying CRM user reviews
User feedback for LACRM is overwhelmingly positive, with high praise for its ease of use, great customer service, and adjustable pipelines. While critical reviews are few, happy users still wish there was a mobile app and more integrations than the 25 available.
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Is Less Annoying CRM right for you?
Less Annoying CRM is a great choice for solopreneurs and small businesses that need a simple, easy-to-use CRM without a ton of complicated bells and whistles. It gives you everything a CRM needs at one low price, with no upgrades or complicated setups required. However, if you have complex CRM needs, such as AI analysis or advanced customization and reporting, you’ll need to pick up a CRM that offers enterprise-level features.
Frequently asked questions
What is Less Annoying CRM used for?
Less Annoying CRM helps small businesses manage customer relationships through contact management, lead tracking, task reminders, and integrations with tools like Google Calendar and Zapier. This allows businesses to see at a glance the interactions they’ve had with a contact as well as where they are in the customer lifecycle.
Who owns Less Annoying CRM?
Less Annoying CRM was founded by two brothers, Tyler King, who serves as CEO, and Brack King, who is a co-founder.
Does Less Annoying CRM integrate with Outlook?
Yes, provided you’re using Outlook Calendar, then Less Annoying CRM will integrate with Outlook. However, if you only use the desktop version of Outlook, you must ensure the calendar is syncing with the online version to integrate properly.
About the contributors
EDITORIAL DISCLOSURE: The advice, opinions, or rankings contained in this article are solely those of the Fortune Recommends™ editorial team. This content has not been reviewed or endorsed by any of our affiliate partners or other third parties.