Aircall review August 2024:Features, call quality, integrations and more

Aircall is also a fairly reliable provider with a 99.95% service-level agreement (SLA) for uptime. While it’s not as high as some of the bigger names, this does ensure that service would only be potentially unavailable for about four hours in a year. With this in mind, is Aircall the right choice for your specific business? Read on in our Aircall review to find out how well it fits.  

All rates and fees are current as of June 26, 2024, and are subject to change. 

Aircall

Price:	Starting at $40 per month for three licenses
Features:	Unlimited calling in United States and Canada, interactive voice response (IVR), click-to-dial, call recording, advanced analytics, smart routing, and advanced sales features
Best add-ons:	International calling, Aircall AI, and Analytics+
Noteworthy integrations:	Salesforce, HubSpot, Zendesk, Pipedrive, Intercom, Zoho, and Slack

Pros and Cons

Pros

• Unlimited calling in U.S. and Canada
• International calling available
• 100-plus integrations available
• Unlimited call recording is offered

Cons

• Advanced sales features are not available at first tier
• Base tier requires three licenses ($120 per month)
• Conference calls are limited to five participants

Who is Aircall good for?

Aircall is a provider that’s good for companies looking for built-in calling features. While the provider has features locked into specific tiers, there are still many call routing and call management features that are available even within the first plan. This means that, for about $40 per month, per license, when paying monthly, you get unlimited calling within the U.S. and Canada, more than 100 integrations, IVR, and call recording.  This is relatively extensive, especially when comparing Aircall to other virtual phone systems. In most cases, these start with a first-tier plan that only encompasses domestic calling. Features, such as the aforementioned IVR, usually come in within the higher plan tiers. With Aircall, most small businesses and solopreneurs can hit the ground running with these features and even have access to more niche options, such as analytics data, custom music, and shared call inboxes.

Who shouldn’t use Aircall?

As with many other virtual phone systems with specializations in cloud telephony, Aircall isn’t a good option for companies trying to beef up their office communications. While calling features are strong, you won’t find video conferencing, team chat, or even internet faxing (e-fax) with Aircall.   For those looking for full-fledged communications stacks, you’ll need a suite of third-party solutions, such as Zoom, Google Meet, or Slack, to open additional inroads to customers, colleagues, or agents. Even with these additional services, there will be no unified communications (UC) experience where you can initiate multiple channels of contact within a single application.

Aircall service plan overview 

Aircall’s VoIP service, which has a seven-day trial, is available in three tiers: Essentials, Professional, and Custom. It’s important to note that while Aircall charges a monthly fee per license, with an option for an annual discount, three licenses are required at minimum. This means that, on a per-month basis, you’ll be paying at least $120 for a monthly plan or $1,080 per year

Best Aircall VoIP plan for small businesses: Essentials 

The best plan tier for small businesses is the Essentials plan. With this base-level plan, you get 100 integrations with popular third-party software solutions. In addition to this, API access is available so that information technology (IT) personnel can build software connections with other third-party solutions. This is very useful for small businesses looking for a more united work experience as you can do things that include making calls through Aircall within the user interface (UI) of your favorite customer resource management (CRM) app.  

Additionally, and perhaps most crucially, Aircall is one of the few virtual phone providers with IVR by default. IVR is a call management system that’s a more developed version of an auto attendant. With one, rather than simply forwarding calls to the relevant parties, your customers can engage in self-service. With voice alone, they can perform automated tasks, such as bill pay and appointment setting. Each business is also provided a single local or toll-free number with this plan, and additional numbers are only $6 per month. 

Other services Aircall offers  

Aircall, at its center, is a VoIP-powered business phone system designed for calling and texting, but there’s also significant technology inside the provider that expands well past cloud telephony. Let’s look at a few additional services offered by Aircall: 

• Artificial intelligence (AI) call summaries: For every call, Aircall’s AI-generated call summaries use machine learning to break down what was said in the conversation. 
• Transcript text search: In addition to summaries, Aircall’s AI transcribes calls and voicemails. Once transcribed, text is searchable in the Conversation Center. 
• Sentiment analysis: Sentiment analysis helps determine how customers perceive a business, breaking down conversations into positive, neutral, or negative sentiments. 
• Call center software: For larger call volumes, Aircall incorporates a contact center solution. This provides call monitoring, call routing, after-call work, and analytics to bolster metrics, such as first-call resolution (FCR). 
• Blocklist numbers: Intercept spurious numbers before they reach your business. Using national spam number registries, Aircall’s blocklist eliminates the need to waste time telling spammers to remove your business’s number from their list.  

The Aircall platform and customer support  

A cloud-based telephony system designed for business needs to be easy to set up, navigate, and add features when needed. Fortunately, Aircall ticks these boxes with an intuitive UI that sets up in seconds. It’s also very connectable via its integration tools and its API access, so when you need a third-party solution, most likely, you’ll find the process simple. Toward simplicity, Aircall’s AI features help businesses perform tasks, such as sentiment analysis and transcript generation.  

Getting in contact with Aircall is also relatively simple with phone, chat, and ticket-based support systems in place. Aircall’s support is also available via chat and phone for those without an account, but ticketing is only available for Aircall users. Aircall’s support via chat is available Mondays through Fridays 24/5. When conversing through chat as a nonsubscriber, you’re presented with an AI-based connection system that asks you to provide your name, email, company name, and phone number. Once you’re through that, a flesh-and-blood agent answers your questions. 

Is Aircall secure? 

Like many reliable VoIP providers, Aircall uses both transport layer security (TLS) and AES-256 encryption. This protects your company’s communication data both while at rest on local and provider servers, and when it’s in transit. In addition to these protections, Aircall also uses single sign-on (SSO) capabilities via Google sign-in and security assertion markup language (SAML) authentication. These allow users to sign in to multiple software solutions using only a single set of credentials.  

Aircall user reviews 

Overall, Aircall is a fairly well-reviewed VoIP provider with most third-party review sites granting it greater than four-star ratings. Most users cite that the service is reliable and that customer service is very responsive and willing to go the extra mile for customers. Out of the hundreds of reviews we saw, we also noticed a substantial appreciation of the call quality on Aircall, but there were some complaints about the frequent update cadence, issues pertaining to Bluetooth devices, and problems with call recordings longer than one hour. 

Compare Aircall alternatives

Aircall	Grasshopper	Vonage
Starting price per month	Starting price per month	Starting price per month
$120.00	$18.00	$13.99
Unlimited domestic calling and texting?	Unlimited domestic calling and texting?	Unlimited domestic calling and texting?
Yes	Yes	Yes
International calling supported?	International calling supported?	International calling supported?
Yes, for a fee	Yes, for a fee	Yes, for a fee
Mehr erfahren	Mehr erfahren	Mehr erfahren
	Read our Grasshopper review	Read our Vonage review

Is Aircall right for you? 

Aircall is a powerful, sales-driven VoIP solution for businesses that are starting to grow. While its three-license requirement might be prohibitive for very small businesses and solopreneurs, its calling features make it a powerful solution for companies that need a strong support system for their customer communications. Additional AI features establish Aircall as a modern solution with the features needed to make day-to-day calling easier.  

Has our Aircall review sparked your interest in this provider? Try out Aircall for seven days to explore the platform and its features. 

Frequently asked questions