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frr - Northern Frisian
fur - Friulian
fy - Western Frisian
ga - Irish
gaa - Ga
gag - Gagauz
gan - Gan
gan-hans - Gan (Simplified Han script)
gan-hant - Gan (Traditional Han script)
gcf - Guadeloupean Creole
gcr - Guianan Creole
gd - Scottish Gaelic
gl - Galician
gld - Nanai
glk - Gilaki
gn - Guarani
gom - Goan Konkani
gom-deva - Goan Konkani (Devanagari script)
gom-latn - Goan Konkani (Latin script)
gor - Gorontalo
got - Gothic
gpe - Ghanaian Pidgin
grc - Ancient Greek
gsw - Alemannic
gu - Gujarati
guc - Wayuu
gur - Frafra
guw - Gun
gv - Manx
ha - Hausa
hak - Hakka Chinese
hak-hans - Hakka (Simplified Han script)
hak-hant - Hakka (Traditional Han script)
hak-latn - Hak-kâ-ngî (Pha̍k-fa-sṳ)
haw - Hawaiian
he - Hebrew
hi - Hindi
hif - Fiji Hindi
hif-latn - Fiji Hindi (Latin script)
hil - Hiligaynon
hno - Northern Hindko
ho - Hiri Motu
hr - Croatian
hrx - Hunsrik
hsb - Upper Sorbian
hsn - Xiang
ht - Haitian Creole
hu - Hungarian
hu-formal - Hungarian (formal address)
hy - Armenian
hyw - Western Armenian
hz - Herero
ia - Interlingua
iba - Iban
ibb - Ibibio
id - Indonesian
ie - Interlingue
ig - Igbo
igl - Igala
ii - Sichuan Yi
ik - Inupiaq
ike-cans - Eastern Canadian (Aboriginal syllabics)
ike-latn - Eastern Canadian (Latin script)
ilo - Iloko
inh - Ingush
io - Ido
is - Icelandic
isv-latn - Interslavic (Latin script)
it - Italian
iu - Inuktitut
ja - Japanese
jam - Jamaican Creole English
jbo - Lojban
jut - Jutish
jv - Javanese
ka - Georgian
kaa - Kara-Kalpak
kab - Kabyle
kai - Karekare
kbd - Kabardian
kbd-cyrl - Kabardian (Cyrillic script)
kbp - Kabiye
kcg - Tyap
kea - Kabuverdianu
kg - Kongo
kge - Komering
khw - Khowar
ki - Kikuyu
kiu - Kirmanjki
kj - Kuanyama
kjh - Khakas
kjp - Eastern Pwo
kk - Kazakh
kk-arab - Kazakh (Arabic script)
kk-cn - Kazakh (China)
kk-cyrl - Kazakh (Cyrillic script)
kk-kz - Kazakh (Kazakhstan)
kk-latn - Kazakh (Latin script)
kk-tr - Kazakh (Turkey)
kl - Kalaallisut
km - Khmer
kn - Kannada
ko - Korean
ko-kp - Korean (North Korea)
koi - Komi-Permyak
kr - Kanuri
krc - Karachay-Balkar
kri - Krio
krj - Kinaray-a
krl - Karelian
ks - Kashmiri
ks-arab - Kashmiri (Arabic script)
ks-deva - Kashmiri (Devanagari script)
ksh - Colognian
ksw - S'gaw Karen
ku - Kurdish
ku-arab - Kurdish (Arabic script)
ku-latn - Kurdish (Latin script)
kum - Kumyk
kus - Kʋsaal
kv - Komi
kw - Cornish
ky - Kyrgyz
la - Latin
lad - Ladino
lb - Luxembourgish
lbe - Lak
lez - Lezghian
lfn - Lingua Franca Nova
lg - Ganda
li - Limburgish
lij - Ligurian
liv - Livonian
lki - Laki
lld - Ladin
lmo - Lombard
ln - Lingala
lo - Lao
loz - Lozi
lrc - Northern Luri
lt - Lithuanian
ltg - Latgalian
lus - Mizo
luz - Southern Luri
lv - Latvian
lzh - Literary Chinese
lzz - Laz
mad - Madurese
mag - Magahi
mai - Maithili
map-bms - Basa Banyumasan
mdf - Moksha
mg - Malagasy
mh - Marshallese
mhr - Eastern Mari
mi - Māori
min - Minangkabau
mk - Macedonian
ml - Malayalam
mn - Mongolian
mnc - Manchu
mnc-latn - Manchu (Latin script)
mnc-mong - Manchu (Mongolian script)
mni - Manipuri
mnw - Mon
mo - Moldovan
mos - Mossi
mr - Marathi
mrh - Mara
mrj - Western Mari
ms - Malay
ms-arab - Malay (Jawi script)
mt - Maltese
mui - Musi
mus - Muscogee
mwl - Mirandese
my - Burmese
myv - Erzya
mzn - Mazanderani
na - Nauru
nah - Nāhuatl
nan - Minnan
nan-hant - Minnan (Traditional Han script)
nan-latn-pehoeji - Minnan (Pe̍h-ōe-jī)
nan-latn-tailo - Minnan (Tâi-lô)
nap - Neapolitan
nb - Norwegian Bokmål
nds - Low German
nds-nl - Low Saxon
ne - Nepali
new - Newari
ng - Ndonga
nia - Nias
nit - కొలామి
niu - Niuean
nl - Dutch
nl-informal - Dutch (informal address)
nmz - Nawdm
nn - Norwegian Nynorsk
no - Norwegian
nod - Northern Thai
nog - Nogai
nov - Novial
nqo - N’Ko
nrm - Norman
nso - Northern Sotho
nup - Nupe
nv - Navajo
ny - Nyanja
nyn - Nyankole
nyo - Nyoro
nys - Nyungar
oc - Occitan
ojb - Northwestern Ojibwa
olo - Livvi-Karelian
om - Oromo
or - Odia
os - Ossetic
pa - Punjabi
pag - Pangasinan
pam - Pampanga
pap - Papiamento
pcd - Picard
pcm - Nigerian Pidgin
pdc - Pennsylvania German
pdt - Plautdietsch
pfl - Palatine German
pi - Pali
pih - Norfuk / Pitkern
pl - Polish
pms - Piedmontese
pnb - Western Punjabi
pnt - Pontic
prg - Prussian
ps - Pashto
pt - Portuguese
pt-br - Brazilian Portuguese
pwn - Paiwan
qu - Quechua
qug - Chimborazo Highland Quichua
rgn - Romagnol
rif - Riffian
rki - Arakanese
rm - Romansh
rmc - Carpathian Romani
rmy - Vlax Romani
rn - Rundi
ro - Romanian
roa-tara - Tarantino
rsk - Pannonian Rusyn
ru - Russian
rue - Rusyn
rup - Aromanian
ruq - Megleno-Romanian
ruq-cyrl - Megleno-Romanian (Cyrillic script)
ruq-latn - Megleno-Romanian (Latin script)
rut - Rutul
rw - Kinyarwanda
ryu - Okinawan
sa - Sanskrit
sah - Yakut
sat - Santali
sc - Sardinian
scn - Sicilian
sco - Scots
sd - Sindhi
sdc - Sassarese Sardinian
sdh - Southern Kurdish
se - Northern Sami
se-fi - Northern Sami (Finland)
se-no - Northern Sami (Norway)
se-se - Northern Sami (Sweden)
sei - Seri
ses - Koyraboro Senni
sg - Sango
sgs - Samogitian
sh - Serbo-Croatian
sh-cyrl - Serbo-Croatian (Cyrillic script)
sh-latn - Serbo-Croatian (Latin script)
shi - Tachelhit
shi-latn - Tachelhit (Latin script)
shi-tfng - Tachelhit (Tifinagh script)
shn - Shan
shy - Shawiya
shy-latn - Shawiya (Latin script)
si - Sinhala
simple - Simple English
sjd - Kildin Sami
sje - Pite Sami
sk - Slovak
skr - Saraiki
skr-arab - Saraiki (Arabic script)
sl - Slovenian
sli - Lower Silesian
sm - Samoan
sma - Southern Sami
smn - Inari Sami
sms - Skolt Sami
sn - Shona
so - Somali
sq - Albanian
sr - Serbian
sr-ec - Serbian (Cyrillic script)
sr-el - Serbian (Latin script)
srn - Sranan Tongo
sro - Campidanese Sardinian
ss - Swati
st - Southern Sotho
stq - Saterland Frisian
sty - Siberian Tatar
su - Sundanese
sv - Swedish
sw - Swahili
syl - Sylheti
szl - Silesian
szy - Sakizaya
ta - Tamil
tay - Tayal
tcy - Tulu
tdd - Tai Nuea
te - Telugu
tet - Tetum
tg - Tajik
tg-cyrl - Tajik (Cyrillic script)
tg-latn - Tajik (Latin script)
th - Thai
ti - Tigrinya
tk - Turkmen
tl - Tagalog
tly - Talysh
tly-cyrl - Talysh (Cyrillic script)
tn - Tswana
to - Tongan
tok - Toki Pona
tpi - Tok Pisin
tr - Turkish
tru - Turoyo
trv - Taroko
ts - Tsonga
tt - Tatar
tt-cyrl - Tatar (Cyrillic script)
tt-latn - Tatar (Latin script)
ttj - Tooro
tum - Tumbuka
tw - Twi
ty - Tahitian
tyv - Tuvinian
tzm - Central Atlas Tamazight
udm - Udmurt
ug - Uyghur
ug-arab - Uyghur (Arabic script)
ug-latn - Uyghur (Latin script)
uk - Ukrainian
ur - Urdu
uz - Uzbek
uz-cyrl - Uzbek (Cyrillic script)
uz-latn - Uzbek (Latin script)
ve - Venda
vec - Venetian
vep - Veps
vi - Vietnamese
vls - West Flemish
vmf - Main-Franconian
vmw - Makhuwa
vo - Volapük
vot - Votic
vro - Võro
wa - Walloon
wal - Wolaytta
war - Waray
wls - Wallisian
wo - Wolof
wuu - Wu
wuu-hans - Wu (Simplified Han script)
wuu-hant - Wu (Traditional Han script)
xal - Kalmyk
xh - Xhosa
xmf - Mingrelian
xsy - Saisiyat
yi - Yiddish
yo - Yoruba
yrl - Nheengatu
yue - Cantonese
yue-hans - Cantonese (Simplified Han script)
yue-hant - Cantonese (Traditional Han script)
za - Zhuang
zea - Zeelandic
zgh - Standard Moroccan Tamazight
zgh-latn - tamaziɣt tanawayt
zh - Chinese
zh-cn - Chinese (China)
zh-hans - Simplified Chinese
zh-hant - Traditional Chinese
zh-hk - Chinese (Hong Kong)
zh-mo - Chinese (Macau)
zh-my - Chinese (Malaysia)
zh-sg - Chinese (Singapore)
zh-tw - Chinese (Taiwan)
zu - Zulu
qqq - Message documentation
Format
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<languages />{{DISPLAYTITLE:<span lang="en" dir="ltr" class="mw-content-ltr">Wikimedia Foundation Office Actions Policy</span>}} {{policy-staff|nosidebar=true}} <span lang="en" dir="ltr" class="mw-content-ltr">This page is a [[:m:Special:MyLanguage/Wikimedia Foundation|Wikimedia Foundation]] official policy, established by [[{{lwp|Jimmy Wales}}|Jimmy Wales]] and endorsed by the Foundation as necessary for the operation of the sites under its jurisdiction.</span> {{divbox|yellow|2=<span lang="en" dir="ltr" class="mw-content-ltr">Notice</span>|3=<span lang="en" dir="ltr" class="mw-content-ltr">In February 2024, this page was updated to expand the range of Office Actions to include minor updates to the appeals process as well as ensuring that repeat offenders have been previously warned before issuing a global ban (except in sufficiently severe cases) for regulatory compliance. Typos, linguistic issues and broken links to external resources were also fixed.</span>}} {{nutshell|1=<span lang="en" dir="ltr" class="mw-content-ltr">Sometimes the Wikimedia Foundation may have to delete, protect, blank a page or take other actions without going through the normal site/community process(es) to do so. These changes may be temporary or permanent measures to prevent legal trouble or personal harm and ''should not be undone'' by any user.</span>}} <div lang="en" dir="ltr" class="mw-content-ltr"> The office actions policy is a set of guidelines and [[Special:MyLanguage/Policy:Office actions/procedures|procedures]] regarding official changes to or removals of content on the Wikimedia projects, or actions against specific individuals, performed by Foundation staff members and under the authority of the Wikimedia Foundation, upon receipt of one or multiple complaints from the community or the public, or as required by law. Complaints that may lead to enforcement of office actions may include, but are not limited to, [[{{lwp|Privacy laws of the United States}}|privacy violations]], [[{{lwp|Child protection}}|child protection]], [[{{lwp|Copyright infringement}}|copyright infringement]] or systematic [[{{lwp|Wikipedia:Harassment}}|harassment]]. All office actions are performed pursuant to the [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]]. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> == Purpose and scope == </div> <div lang="en" dir="ltr" class="mw-content-ltr"> The purpose of this policy is to help improve the actual and perceived safety of Wikimedia community members, the movement itself, and the public in circumstances where actions on local community governance level are either insufficient or not possible. Local policies remain primary on all Wikimedia projects, as explained in the [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]], and office actions are complementary to those local policies. However, there may be some rare cases where the Wikimedia Foundation must override local policy, such as in complying with valid and enforceable court orders to remove content that might otherwise comply with policy or in protecting the safety of the Wikimedia communities or the public. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Some of the actions described or referenced in this policy mirror actions also taken by the Wikimedia communities and local governance mechanisms. All actions mentioned under this policy refer to actions taken by the Foundation and any equivalent actions performed by the communities are explicitly called out. For example, the terms "global ban" or "event ban" under this policy refer to global bans and event bans enforced by the Foundation respectively even though similar bans may be placed by Wikimedia affiliates or the Community. </div> </div>{{anchor|primaryactions}} <div lang="en" dir="ltr" class="mw-content-ltr"> == Primary office actions == </div> <div lang="en" dir="ltr" class="mw-content-ltr"> The Foundation does not hold editorial or supervisory control over content and conduct in the Wikimedia projects; this work is done by a largely autonomous community of volunteers who, in accordance with our [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]], create their own policies meant to uphold the educational goals of our movement. However, in cases where community actions have not been effective and/or legal considerations require us to intervene, we may take actions accordingly. </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">Foundation global ban</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> A [[:m:Special:MyLanguage/WMF Global Ban Policy|global ban]] is one of the most severe actions the Foundation may take in order to address misconduct or serious threats to the safety of users, the public or the projects, pursuant to our [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]]. It is performed primarily in order to help assure the actual and perceived safety of users of the Wikimedia projects and assist in preventing prohibited behavior that hinders contributions and dialogue. Situations that may lead to a Foundation global ban include, but are not limited to: </div> * <span lang="en" dir="ltr" class="mw-content-ltr">Users engaging in significant or repeated harassment of users on multiple projects;</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Users engaging in significant or repeated harassment off of the Wikimedia sites so as to threaten (emotionally or physically) users;</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Place in danger, significantly compromise or otherwise threaten the trust or safety of our users or employees;</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Users repeatedly or egregiously violating our [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]], such as through hosting illegal content on Wikimedia servers; or</span> * <div lang="en" dir="ltr" class="mw-content-ltr"> Threatening or compromising the security of Wikimedia infrastructure. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> In some cases, a Foundation global ban will be issued following Terms of Use violations that - individually - would not be sufficient enough to warrant a global ban, but form part of a broader pattern of seriously problematic conduct. In those cases, the global ban will typically be issued only after prior warnings (from the community, and/or the Foundation).However, the Foundation reserves the right to impose a global ban directly, in sufficiently severe cases of repetitive Terms of Use violation, or where it has not been practical to offer warnings. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> A global ban prohibits individuals, either in their own capacity or as agents of others, from all Wikimedia Foundation websites, platforms and activities. This includes, but is not limited to, any site listed at www.wikimedia.org, mailing lists hosted by the Foundation, Wikimedia Cloud Services and Wikimedia technical infrastructure such as Phabricator as well as any in-person events sponsored or funded by the Foundation. Accordingly, an individual globally banned by the Foundation may not participate in, edit, contribute, or otherwise modify any content on those sites, platforms, or lists without the explicit permission of the Wikimedia Foundation. </div> <br /> <span lang="en" dir="ltr" class="mw-content-ltr">A global ban is placed against an individual instead of against a specific username. It therefore applies to any alternate accounts an individual may control and any accounts they might create after the ban has been enacted. It can also apply to anonymous / "IP accounts" the banned individual may be using or may use in the future.</span> <br /> <span lang="en" dir="ltr" class="mw-content-ltr">Global bans are considered a last resort and are only enforced upon receipt of complaint, investigation, extensive review and explicit approval by several Foundation staff members. As they prohibit all involvement in the Wikimedia projects, websites, platforms and activities from the moment they are enacted, by definition they also prohibit potentially positive future involvement of the banned individual, regardless of the outcome of that involvement. Knowingly facilitating the contributions of a globally banned individual, acting as a proxy for such a person, or attempting to interfere with Foundation staff or volunteer administrators, bureaucrats or functionaries enforcing a global ban in line with local policies may result in sanctions, including loss of advanced user rights or suspension of contributing access to Wikimedia sites.Since global bans are reserved for severe cases, their duration should typically be expected to be indefinite.</span> <br /> </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">Foundation event ban</span>'''</div> <div class="mw-collapsible-content"> <span lang="en" dir="ltr" class="mw-content-ltr">A [[:m:Special:MyLanguage/Event Ban policy|Foundation event ban]] is an office action enforced in order to help improve the actual and perceived safety of users attending Wikimedia in-person events. It is placed under exceptional circumstances such as repeated abuse or behavior that compromises the trust and safety of our volunteers or users. While not limited to these examples, Foundation event bans may be enacted in situations such as where:</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Users have already exhibited or have threatened to exhibit harassing or otherwise abusive conduct during in-person events.</span> * <div lang="en" dir="ltr" class="mw-content-ltr"> Users have already exhibited or indicated intention to attend in-person events in bad faith or to systematically undermine discussions and collaboration in pursuit of the Wikimedia mission and vision. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> An event ban restricts the access, attendance and/or participation of individuals at offline events that are sponsored or funded by the Wikimedia Foundation or, in some cases, associated entities (such as movement affiliates or partners). This is not an action unique to the Foundation; local Wikimedia communities may also enact event bans under [[:m:Special:MyLanguage/Grants:Friendly Space Policies|relevant policy]] when they feel that a ban will help maintain the trust and safety of community members and users attending offline events. Event bans imposed by the Foundation may be subject to different criteria than those developed and observed by affiliated movement organizations, but are intended to complement them. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Being banned from local events does not automatically mean that one is banned from all global events. The terms of one event ban can differ from those of another and may depend on multiple variables. For example, Foundation event bans can be: </div> * <span lang="en" dir="ltr" class="mw-content-ltr">Location specific. One may be banned in all in-person events taking place within a certain geographical area, such as a city or a country.</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Project specific. They may be applicable to any events relating to work and/or collaboration on particular projects or language projects, such as work on MediaWiki, Wikiprojects or the English Wikipedia.</span> * <div lang="en" dir="ltr" class="mw-content-ltr"> Time specific. Event bans may not necessarily be indefinite; they may be placed for a specific period. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> While an event ban may be lifted if it is found that it has served its purpose, continued abuse from the banned user may weigh into a decision by the Foundation to expand the ban. If notice of an event ban does not include a specific expiration date or note that it is irrevocable, an appeal may be sent to {{email|ca|wikimedia.org}}. (Event bans that are part of global bans or lead to global bans are not subject to appeal.) </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Event bans may be one step before a global ban, as they are placed in situations where a complaint has been placed to the Foundation regarding user conduct that specifically occurs or may occur during in-person events. They may, however, exist in isolation, if the issue leading to the event ban is not a concern in online interaction or behavior. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Pursuant to this and the Foundation event bans policy, names or pseudonyms of individuals explicitly (through an event ban) or implicitly (through a global ban) banned from attending events may be made available to designated teams or individuals within an event organization team/safe space committee/chapter, in the form of the event bans list. The list may include more identifying information if available, including photographs to help in identification. </div> </div> </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left" id="dmca">'''<span lang="en" dir="ltr" class="mw-content-ltr">DMCA compliance</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> The Foundation encourages people to first consider taking advantage of the existing community-led processes in order to report and resolve instances of copyright infringement. This can be done by reaching out to the Wikimedia volunteer email response team ([[:m:Special:MyLanguage/Volunteer Response Team|VRT]]) at {{email|info|wikimedia.org}} with an informal request for content removal, including all relevant information in support of your request such as the location of the reported material and well as information that helps establish copyright ownership and the legality or illegality of the material's use. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> In some cases, the Foundation may also receive requests to remove content from a Wikimedia Project through a formal DMCA takedown process. Before [[Special:MyLanguage/Policy:DMCA Policy|complying with a DMCA notice]], the Foundation reviews every DMCA notice we receive to ensure that it complies with the requirements of the DMCA statute and United States copyright law. We reject notices that we do not believe are legally valid. Upon review of the request by the Foundation's Legal team, the removal itself will usually be performed by a Support & Safety team member, using their staff account. In the spirit of transparency, the Foundation informs the Wikimedia community each time it performs a DMCA takedown through [[Special:MyLanguage/Category:DMCA|this page]] (also [[:c:Commons:Special:MyLanguage/Office actions/DMCA notices|mirrored on Commons]] for Commons-based requests), as well as through aggregate statistics, in its biannual [[{{foundationsite|1=about/transparency/}}|transparency reports]]. </div> {{anchor|counternotice}} <div lang="en" dir="ltr" class="mw-content-ltr"> Removals of material due to receipt of a valid DMCA notice can be challenged. The recourse for restoring such material is to file a counter-notice with the Foundation. Please note that filing a counter-notice may lead to legal proceedings between you and the complaining party to determine ownership of the material. The DMCA process requires that you consent to the jurisdiction of a United States court. If you believe there is no legal basis for a takedown notice which has been acted upon by the Foundation, you are welcome to visit the following sites, as a first step in learning about filing a counter-notice: </div> * [//lumendatabase.org/topics/5 <span lang="en" dir="ltr" class="mw-content-ltr">Lumen Copyright FAQ</span>] * [//lumendatabase.org/topics/29 <span lang="en" dir="ltr" class="mw-content-ltr">Lumen DMCA Notices FAQ</span>] * [//lumendatabase.org/topics/22 <span lang="en" dir="ltr" class="mw-content-ltr">Lumen DMCA Counter-Notice Claiming Fair Use</span>] * [//www.eff.org/issues/dmca <span lang="en" dir="ltr" class="mw-content-ltr">EFF on DMCA</span>] * [//www.citmedialaw.org/legal-guide/responding-dmca-takedown-notice-targeting-your-content <span lang="en" dir="ltr" class="mw-content-ltr">Digital Media Law Project on Responding to a DMCA Take-down notice</span>] * [//www.newmediarights.org/guide/legal/copyright/dmca/Sample_DMCA_CounterNotice_letter_when_claiming_fair_use_of_a_copyrighted_work <span lang="en" dir="ltr" class="mw-content-ltr">New Media Rights Sample DMCA CounterNotice letter when claiming fair use of a copyrighted work</span>] * [//www.copyright.gov/help/faq/ <span lang="en" dir="ltr" class="mw-content-ltr">The United States Copyright Office</span>] <div lang="en" dir="ltr" class="mw-content-ltr"> As with all office actions, reverting DMCA notice takedowns without appropriate legal reasons is strongly discouraged. As a matter of policy, the Wikimedia Foundation will terminate, in appropriate circumstances, the accounts of repeat infringers as provided under the Digital Millennium Copyright Act (17 U.S.C. 512). In most cases, it will also terminate the accounts of users who, upon being notified that content they have contributed has been removed as a result of a DMCA complaint, revert that removal. </div> </div> </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">Child protection</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> The safety of minors is extremely important for us, and we go to great lengths to help assure it. To that effect, if we believe minors are at risk, we will take actions right away. These actions aim at mitigating both conduct as well as content promoting child abuse. Child abuse may be discussed educationally as part of the content of Wikimedia projects, but never promotionally or with the purpose of titillation. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Pursuing or facilitating inappropriate adult–child relationships is not acceptable in the Wikimedia projects. This type of activity may include, but is not limited to, posting child pornography or any material depicting inappropriate sexual acts between adults and minors that violate applicable law, distributing or trafficking obscene material against minors that is unlawful under applicable law, conducting communications with under-aged users through the Wikimedia projects in an attempt to groom them or attempting to move their communications to platforms outside of the Wikimedia projects for grooming purposes, or attempting to approach minors inappropriately during Wikimedia in-person events.In contrast, contact for the purpose of organising and running school-related editathons is acceptable. Read more about our [[Special:MyLanguage/Policy:Combating online child exploitation|combating online child exploitation policy]]. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Concerns about child safety are reviewed and appropriate actions are taken as a matter of priority. Instances we believe to be child pornography, including information brought to our attention through requests for nonpublic user information, are reported to the [//www.missingkids.com/home National Center for Missing and Exploited Children] (NCMEC), in line with our [[Special:MyLanguage/Legal:Requests for user information procedures and guidelines#childsafety|Requests for user information guidelines and procedures]]. If your request has already been reported to NCMEC or relates to a case being handled by NCMEC, please include the case or report information in your request. The Foundation may also take additional actions against individuals found be engaging in such activities such as alerting local or international law enforcement. </div> </div> </div> </div> <div lang="en" dir="ltr" class="mw-content-ltr"> == Secondary office actions == </div> <div style="border-left: 5px solid #85C1E9; padding-left: 15px; width: 100%; margin-bottom: 1em;"> <span lang="en" dir="ltr" class="mw-content-ltr">The actions listed under this section are generally performed at the Foundation's discretion, as a possible outcome of evaluation of a separate report. Direct requests for these actions will generally be deferred to appropriate community governance mechanisms. In the past, the Foundation has only taken these actions under extraordinary circumstances.</span> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">Conduct warning</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> A conduct warning is issued when a situation is observed to be problematic and is meant to be a preventative measure of further escalation. It is considered as a step geared towards de-escalation of the situation, when this is believed to have sufficient margin for it. It informs the recipient that behavior they may consider acceptable is in fact not, grants them the opportunity to reflect on it, and encourages them to take corrective measures towards mitigating and eventually eliminating it. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> A conduct warning will usually be issued by the Foundation in situations where a contributor's online or/and offline behavior is considered borderline abusive, disruptive or otherwise hinders the collaborative process, but does not yet rise to the level of corrective actions. Such a warning will typically aim to address the type of conduct that may include, but is not limited to, repeated personal attacks, edit/status warring, impersonation or otherwise inappropriate in-person commentary and behavior. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> No data has been compiled on how well conduct warnings succeed, and the Wikimedia Foundation lacks the resources to provide ongoing counseling to warned individuals on how to modify behaviors. However, while the Foundation does not believe that positive contributions outweigh harmful behaviors, there may be some circumstances where a warning is offered as a courtesy to contributors who may be otherwise sanctioned by an event or global ban. Warnings will be given only after an extensive evaluation, including review by multiple relevant staff, and will be issued confidentially. Their intent is not to shame the individual or escalate the situation, but to offer a contributor believed to be working in good faith an opportunity to cease behaviors that will otherwise lead to sanctions. </div> </div> </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">Removal of advanced rights</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> In extremely rare situations, the Foundation may become aware of circumstances and information regarding major breaches of trust performed by Wikimedia functionaries or other users with access to advanced tools. It may not be possible to share some or all of that information with the Wikimedia communities due to privacy reasons and therefore can not be handled through existing community governance mechanisms. In some of those cases the abuses reported may not rise to the level of irreversibly expelling Wikimedians from the communities; however, they may be severe enough to have breached the community's trust in the individuals involved and therefore warrant removal of administrative rights. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Removal of user rights are usually either permanent or long term. Rebuilding trust is not impossible, which is why individuals are encouraged to reflect on their actions leading up to their advanced rights removal and consider how they may best serve the communities moving forward. In situations of long term removals, and once the no-rights period has elapsed, a contributor may have to fulfill additional criteria before they are permitted to reapply for advanced rights; those are made known to them at the time of the removal of advanced rights. </div> </div> </div> </div> <div lang="en" dir="ltr" class="mw-content-ltr"> == Use of advanced rights by Foundation staff == </div> <div style="border-left: 5px solid #85C1E9; padding-left: 15px; width: 100%; margin-bottom: 1em;"> <div lang="en" dir="ltr" class="mw-content-ltr"> There is a wide range of administrative actions that may be performed by the Wikimedia Foundation during evaluation of reports of misconduct, in upholding the [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]]. Theoretically, this could be any administrative action that can be performed by volunteers in the communities. The Foundation supports and encourages community autonomy and therefore strives to take the smallest amount of action possible, which is why it is not customary to accept community requests for said actions. </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">CheckUser</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> Of all admin rights, [[:m:Special:MyLanguage/CheckUser policy|CheckUser]] is the one most commonly used by the Foundation's Trust & Safety team, in order to help assure the trust and safety of Wikimedia communities. More often than not, it is used during the review process of emergency reports regarding [[:m:Special:MyLanguage/Threats of harm|threats of harm]] against Wikimedia community members, contributors, public figures or the general public. It may also be used in response to requests for information, in line with [[Special:MyLanguage/Legal:Requests for user information procedures and guidelines|Requests for user information procedures & guidelines]] and our [[Special:MyLanguage/Policy:Privacy policy|Privacy policy]], or in connection with legal disputes (for example to verify the truth of claims made by someone that is suing the Foundation) and regulatory investigations. It may sometimes be used in relation to investigation of long term abuse in consideration of a global ban as well as when issuing a global ban. Last but not least, it may be used when reviewing reports of sockpuppets suspected to be used by globally banned users, in enforcing a global ban. In any case, performing CheckUser alone does not mean/prove that the person checked has done something wrong. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> It should be noted that, because of the sensitive nature of the information it may convey, CheckUser is only used when the information is pertinent in protecting the communities and broader Wikimedia movement, and only if there is no other reasonable way to obtain it. While the Foundation may share CheckUser information with highly trusted members of the community (i.e. stewards), we may opt to withhold said information if revealing it hinders ongoing efforts by law enforcement to protect the public or endangers Wikimedia community members. This action is performed through a Foundation staff account. </div> </div> </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">Page protection</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> [[:m:Special:MyLanguage/Help:Protection|Page protection]] prevents a broad range of users from editing a specific article or page. It may affect contributors with or without special permissions and we may also impose a "do not touch" rule that impacts all contributors. Foundation page protection is granted in only the rarest circumstances and typically requires a court order or a substantial risk to the trust and safety of users, staff, or the public. It is otherwise left for community mechanisms to handle, in line with [[{{lwp|Wikipedia:Requests for page protection}}|local project policies]]. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> When a page is protected under this policy, the template "<code><nowiki>{{pp-office}}</nowiki></code>" will be placed prominently on the page and the page will be [[:m:Special:MyLanguage/Protect|protected]]. An article may be reduced to a few sentences to remove questionable content, and people are then invited to build it up to a more reputable state. This will be indicated by the template <code><nowiki>{{reset}}</nowiki></code> (or related, such as <code><nowiki>{{pp|reset}}</nowiki></code>) along with instructions to be followed by everyone. </div> </div> </div> <div class="bg=#F0F2F5 mw-collapsible mw-collapsed"> <div style="font-size:1.2em;color:auto;text-align:left">'''<span lang="en" dir="ltr" class="mw-content-ltr">Range blocks</span>'''</div> <div class="mw-collapsible-content"> <div lang="en" dir="ltr" class="mw-content-ltr"> [[:mw:Special:MyLanguage/Help:Range blocks|Range blocks]] are typically an action taken by the communities in order to help reduce vandalism and disruption. However, in some cases the Foundation may impose a range block in order to enforce a global ban, while upholding our [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]]. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Range blocks prevent a group of IP addresses from becoming active on the Wikimedia projects; range-blocked IPs are disabled from creating an account, editing on the projects, contacting other contributors through on-wiki features, etc. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> When range blocks are placed in the course of enforcing a global ban, they are performed under the WMFOffice account. In any other situations, they are performed through a staff account. </div> </div> </div> </div> {{anchor|1=requesting}} <div lang="en" dir="ltr" class="mw-content-ltr"> == Requesting an office action == </div> <div style="border-left: 5px solid #85C1E9; padding-left: 15px; width: 100%; margin-bottom: 1em;"> <div lang="en" dir="ltr" class="mw-content-ltr"> A request for consideration of an office action should be placed to the Foundation team whose purview the specific action falls under. This can be the [[:m:Special:MyLanguage/Trust and Safety|Trust & Safety team]] or the [[:m:Special:MyLanguage/Wikimedia Foundation Legal department#Legal_Affairs|Legal Affairs team]]. While requests may initially be sent to other Foundation teams or staff and then forwarded accordingly, it is best that the request is sent directly through one of the above communication channels, to ensure speedier review. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> In order for the request to be considered, it is important that it includes the following: </div> * <span lang="en" dir="ltr" class="mw-content-ltr">Explicitly specifies the action requested.</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Includes a succinct summary of the reasons for the request.</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Provides evidence (URLs) that there have already been attempts to have the issue resolved through local community governance structures where applicable and where possible.</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Includes any crucial information and evidence in support of the request, including pertinent documentation, subject to specific action requirements as detailed under the corresponding section.</span> </div> <div lang="en" dir="ltr" class="mw-content-ltr"> == Who performs office actions? == </div> <div style="border-left: 5px solid #85C1E9; padding-left: 15px; width: 100%; margin-bottom: 1em;"> <div lang="en" dir="ltr" class="mw-content-ltr"> Office actions are performed strictly by Foundation staff or contractors. They may be authorized by any representative or delegate of the Wikimedia Foundation - usually as directed by the Foundation's [[:m:Special:MyLanguage/Legal|legal counsel]], certain members of the [//wikimediafoundation.org/role/staff-contractors/ Foundation office staff] or as prescribed by each individual policy related to the specific office action. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> The Foundation staff members usually performing office actions are: </div> * <span lang="en" dir="ltr" class="mw-content-ltr">[[:m:User:WMFOffice|the role account WMFOffice]].</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Members of the [[:m:Special:MyLanguage/Trust and Safety|Trust and Safety team]] with their staff user accounts.</span> <div lang="en" dir="ltr" class="mw-content-ltr"> The office actions will usually come from a role account, with the username User:WMFOffice. In some cases, like performing DMCA takedowns, office actions may be performed by one's staff account. Either way, they will be clearly indicated both during and after to prevent ambiguities. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Wikimedia administrators and others who have the technical power to revert or edit office actions are strongly cautioned against doing so. Unauthorized modifications to office actions will not only be reverted, but may lead to sanctions by the Foundation, such as revocation of the rights of the individual involved. When in doubt, community members should consult the Foundation member of staff that performed the office action, or their line manager. However, details regarding an office action are only shared to the extent that they do not compromise the safety of users, the public or the project. </div> </div> <div lang="en" dir="ltr" class="mw-content-ltr"> == Timeline of office actions == </div> [[File:Trust and Safety Office action workflow.png|thumb|<span lang="en" dir="ltr" class="mw-content-ltr">The Office actions workflow (in English)</span>|alt=<span lang="en" dir="ltr" class="mw-content-ltr">A flowchart documenting the office actions workflow</span>]] <div style="border-left: 5px solid #85C1E9; padding-left: 15px; width: 100%; margin-bottom: 1em;"> <div lang="en" dir="ltr" class="mw-content-ltr"> Each office action request is as unique as the person it regards. This applies especially to requests regarding conduct issues; content related actions tend to be more straightforward. Moreover, each action listed under this policy is subject to different internal processes; it may be the outcome of evaluation of a reported behavior rather than the evaluation happening in order to determine if a requested action is warranted. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> For these reasons there is no set timeline for office actions in general. However, we do try to respond to them as soon possible and try to adhere to the following timeline guidelines: </div> * <span lang="en" dir="ltr" class="mw-content-ltr">Global bans: 4 weeks</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Event bans: 4 weeks</span> * <span lang="en" dir="ltr" class="mw-content-ltr">DMCA compliance: 7 business days</span> * <span lang="en" dir="ltr" class="mw-content-ltr">Child protection: 24 hours</span> <div lang="en" dir="ltr" class="mw-content-ltr"> While we strive to adhere to the aforementioned timeline guidelines, it is possible that it takes a lot longer for an office action request to be evaluated and granted. Delays in evaluation can be caused due to receipt of additional/new information regarding the original request, the request expanding substantially during evaluation or other unforeseen circumstances. </div> </div> {{anchor|appeals}} <div lang="en" dir="ltr" class="mw-content-ltr"> == Appeals == </div> <div style="border-left: 5px solid #85C1E9; padding-left: 15px; width: 100%; margin-bottom: 1em;"> <div lang="en" dir="ltr" class="mw-content-ltr"> Office Actions, or Foundation decisions ''not'' to take an Office Action, can be appealed within 6 months of their first issuance or of their substantial, atypical modification (the extension of a suspension by several months, for example, does not trigger a new right to appeal) upon legal counsel approval. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Only individuals directly involved in a case may request review, either as an individual who requested the initial case or as an individual under investigation. Reviews may be requested following our decision (i.e., whether or not to take an Office Action), at the end of the investigation. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> Appeals against office actions should be sent by email to {{email|appeals|wikimedia.org}}, setting out the reason(s) why it was inappropriate. </div> <div lang="en" dir="ltr" class="mw-content-ltr"> With regards to office actions undertaken around investigations into the behavior of specific users, the volunteer [[:m:Special:MyLanguage/Trust and Safety/Case Review Committee|Trust & Safety Case Review Committee]] has been formed to review appeals of eligible Trust & Safety office actions. More details may be found on the Trust & Safety Case Review Committee page. </div> </div> {{anchor|general}} <div lang="en" dir="ltr" class="mw-content-ltr"> == General information == </div> <div lang="en" dir="ltr" class="mw-content-ltr"> It is important to help clarify a few points regarding office actions in general: </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Office actions are extremely rare.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> In comparison to actions taken throughout the Wikimedia projects, led by the local community governance mechanisms in pursuit of our vision and mission and in compliance to our [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]], the number of office actions is very, very small. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Office actions are preventable.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> All conduct mitigated by office actions is unwanted on a Wikimedia project in the first place; if such is observed and corrected (i.e. removed, ceased or otherwise prevented), no complaint is likely to be made as there is nothing to complain about. Similarly, if a complaint is resolved before any action is taken, it is unlikely for an office action to subsequently take place. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Office actions are transparent when possible, but safety (and legal compliance) come first.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> It is not always possible to maintain the same level of transparency for every office action listed under this policy as, in some situations, complete or even partial transparency can compromise the right to privacy and/or safety of involved individuals or hinder ongoing police investigations. We are committed to be transparent wherever possible, but not at the risk of placing Wikimedia users, the public, or the projects in danger. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Office actions are governed by strict internal processes.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> The lack of transparency involved in certain office actions does not remove accountability of those enforcing them; they are required to comply with internal processes and protocols and are never enforced without multi-level review and explicit approval. We will share information regarding final office actions and internal processes followed in enforcing them, whenever we can. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Office actions are not based on personal grudges.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> They are performed only following explicit complaints to the [[:m:Special:MyLanguage/Wikimedia Foundation|Wikimedia Foundation]] about the content of a [[:m:Special:MyLanguage/Wikimedia projects|Wikimedia project]] or certain abusive behavior taking place within or affecting the wellbeing, trust and safety of contributors in a Wikimedia project. In some cases, investigations may be prompted by Law enforcement requests or as part of our policy enforcement processes.They are also taken in line with prescribed processes and are subject to strict internal review by multiple members of staff in the Wikimedia Foundation hierarchy. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Abusive requests are not acceptable.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> We are committed to attempt to address all valid requests for an office action submitted to us, in good faith, and through the appropriate communications channels. However, we will not consider requests themselves breaching our [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]] or [[Special:MyLanguage/Policy:Friendly space policy|Friendly space]] or other behavioral policies, or requests accompanied by demands for preferential treatment (such as control over the article). We will not tolerate intimidation, threats of harm or any other communication that may constitute harassment towards our staff. If any of the above conduct is observed and if inappropriate reporting behavior continues after we have issued a warning, we may entirely refuse to communicate with the reporting party. The lock-out period will be determined based on the seriousness, frequency, number and - if reasonably apparent - presumed intent (e.g. apparent bad faith) of the abusive reports. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Post-action monitoring.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> The Foundation does not generally monitor the projects for breaches to the office actions it has enforced. It relies on the Wikimedia community's help in keeping the communities safe and thriving by reporting such breaches to the Trust & Safety team, who will review them on a case-by-case basis and take appropriate actions. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Enforcing office actions.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> Community members are welcome to but not expected or obliged to help enforce office actions. If they choose to do so on the grounds of upholding the [[Special:MyLanguage/Policy:Terms of Use|Terms of Use]], however, this should not be a punishable action and they should not be subject to sanctions. One can help enforce office actions in multiple ways such as reporting socks of an interaction-banned contributor using them to interact with another user, removing content uploaded by a globally banned user, informing of an event banned contributor's intent to turn up at an event they should not be attending, etc. </div> </div> <div style="background-color: auto; width: 80%; border: 1.2px solid #85C1E9; border-left: 5px solid #85C1E9; margin:30px auto 0; padding: 0.3em 1em;"> '''<span lang="en" dir="ltr" class="mw-content-ltr">Abuse of office or staff actions.</span>''' <div lang="en" dir="ltr" class="mw-content-ltr"> If you think that the office actions listed under this policy have been abused, you can submit your concerns through {{email|ca|wikimedia.org}}. This email address can also be used to report potential abuse by staff accounts such as inappropriate conduct or use of their advanced user rights. </div> </div>
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