Key findings in the 2024 SMSI include:

• Anti-LGBTQ rhetoric on social media translates to real-world offline harms.
• Anti-LGBTQ hate speech and disinformation continues to be an alarming public health and safety issue.
• Platforms are largely failing to mitigate this dangerous hate and disinformation and inadequately enforce their own policies.
• Platforms disproportionately suppress LGBTQ content, including via removal, demonetization, and shadowbanning.
• There is a lack of effective, meaningful transparency reporting from the platforms.

Select Core Recommendations:

• Strengthen and enforce existing policies that protect LGBTQ people and others from hate, harassment, and disinformation, and also from suppression of legitimate LGBTQ expression.
• Train moderators on the needs of LGBTQ users, and moderate across all languages, cultural contexts, and regions.
• Be transparent with regard to content moderation, terms of service policy implementation, algorithm designs, and enforcement reports.
• Stop violating privacy/respect data privacy. Platforms should reduce the amount of data they collect and retain, and cease the practice of targeted surveillance advertising, including the use of powerful algorithms to recommend content.
• Promote civil discourse and proactively message expectations for user behavior (including respecting platform hate and harassment policies).