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Announcing Dynamics 365 Contact Center, a cloud contact center solution powered by Microsoft Copilot.
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Offer service that earns lifelong customers
Create personalized customer experiences and empower service teams with next-generation AI.
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Contact Sales
Solution overview
Solution overview
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Contact Sales
Contact Sales
Solution Overview
Strengthen your customer connections
Uncover how organizations empower service teams, optimize operations, and build long-term customer loyalty with Dynamics 365.
Dynamics 365 Customer Service
Dynamics 365 Field Service
Strengthen your customer connections
Reimagine service with Dynamics 365
Personalize service
Ease frontline work
Optimize operations
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Connect on customers’ terms
Give customers the freedom to engage with your service agents on any channel they prefer.
Empower customers with self-service
Provide human-like, interactive IVR experiences with next-generation AI and intelligent conversational chatbots.
Secure your service operations
Quickly verify customer identities using personalized voice and behavioral recognition.
Resolve issues faster
Quickly identify customer issues, gather relevant information, and provide effective solutions using AI.
Boost technician productivity
Swiftly make progress updates by speaking to Microsoft Copilot in natural language and describing the completed task.
Collaborate in real time
Bring experts together and resolve complex issues using built-in Microsoft Teams functionality and intelligent case swarming.
Automate resource-intensive tasks
Scale your operations while saving time and improving efficiency with task automation.
Streamline work order management
Seamlessly create and schedule work orders with copilot experiences across apps, such as Outlook.
Increase business efficiency
Reduce operational costs and complexities with a single vendor solution for customer service built on the Microsoft Cloud.
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Produkte
Enhance customer service and operational efficiency
Dynamics 365 products
Additional products
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Dynamics 365 Customer Service
Support agents with AI-powered tools that help them drive faster resolution.
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Dynamics 365 Field Service
Empower frontline workers with AI-powered tools that deliver exceptional service.
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Dynamics 365 Customer Insights
Understand your customers and orchestrate connected marketing experiences using customer data.
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Dynamics 365 Customer Voice
Collect, analyze, and track real-time customer feedback to build better experiences more effectively.
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Microsoft Copilot for Service
Modernize contact centers with copilot experiences designed for customer service.
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Microsoft Copilot Studio
Build sophisticated AI chatbots that help your teams engage with customers across apps and channels.
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Azure Communication Service
Help your agents connect with customers across apps and devices using multichannel communication APIs.
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Microsoft Teams
Simplify collaboration throughout your business, empowering your teams to get more done.
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Power Automate
Reduce costs throughout your organization by automating resource-intensive tasks and processes.
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Power BI
Centralize your data within one secure hub that helps your entire business act on insights.
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Learning hub
Explore helpful resources
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Bericht
IDC MarketScape
Learn why IDC MarketScape named Microsoft a Leader in field service management applications.
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Bericht
IDC MarketScape
Learn why IDC MarketScape named Microsoft a Leader in worldwide service life-cycle management platforms.
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Brief
IDC field service research
Discover why IDC calls generative AI and mixed reality critical to field service resolution.
Read now
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Demo
Transform service operations with AI
Explore how Copilot in Dynamics 365 Field Service helps your team deliver exceptional service.
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Demo
Dynamics 365 Customer Service demo
Learn how your organization can drive operational excellence while delivering more personalized support.
Watch now
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Webinar
A day in a Microsoft agent’s life
Hear Microsoft agents explain how they use generative AI to deliver best-in-class service.
Watch now
Webinar
Empower service teams with AI
Learn how to improve your service experience with copilots designed for agents and frontline workers.
Watch now
Webinar
Exceeding customer expectations
Discover how Microsoft overcame global challenges to provide consistently exceptional service experiences.
Watch now
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Blog
Dynamics 365 Contact Center
Boost agent efficiency and deliver effortless self-service with a Copilot-powered contact center.
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Blog
Microsoft Copilot for Service
Explore the Copilot experience that connects to your existing contact center solutions.
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Blog
New copilot features for agents
Modernize customer support with Copilot in Dynamics 365 Customer Service.
Read now
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White paper
Generative AI at Microsoft
Get insights from how Microsoft deployed Copilot for customer service teams.
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Guide
How AI empowers service agents
Explore the ways service teams use technology to help ease workloads and meet growing demands.
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E-book
A framework for modernization
Learn how Microsoft provides fast, personalized support with Dynamics 365 Customer Service.
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White paper
The global state of customer service
Uncover key insights that help you overcome challenges and identify opportunities in the Global State of Customer Service Sophistication white paper.
Read now
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Transform service operations with AI
Dynamics 365 Customer Service demo
Research insights
Microsoft recognized by industry analysts
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Discover why Microsoft was named a Leader in
The Forrester Wave
TM
: Customer Service Solutions, Q1 2024
.
Read the blog
Find out why Microsoft is named a Leader in
2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
.
Read the blog
Discover where Dynamics 365 ranks among the nine most significant CRM suites in
The Forrester Wave™: CRM Suites, Q3 2022
report.
Read the report
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Success stories
Customers delivering exceptional service
Explore all customer stories
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Microsoft service agents boost productivity and improve work-life balance with Copilot in Dynamics 365 Customer Service.
Learn how G&J Pepsi used Field Service to exceed service expectations, maximizing revenue and cost savings.
Phillips Corporation modernizes service operations with Dynamics 365 Field Service to increase revenue and improve efficiency.
Natwest replaces legacy systems with Dynamics 365 Customer Service to reduce costs and provide faster support.
Lufthansa Cargo centralizes customer data and communications using Dynamics 365 solutions, including Dynamics 365 Customer Service.
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Next Steps
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See how to support agent productivity across channels with a closer look at Dynamics 365.
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