SOLUTION
Digital services & forms
Modernize workflows to rapidly respond to residents and improve customer service.
Modernize workflows to rapidly respond to residents and improve customer service.
Save time and resources by providing hassle-free, online service delivery using digital forms and automated workflows. Granicus solutions relieve the burden placed on staff while simultaneously making it easy for residents to serve themselves anytime, anywhere.
WITH GRANICUS’ DIGITAL SERVICES AND FORMS, YOU CAN:
Create online forms and workflows to reduce call center and in-person interactions, improve service outcomes over time, and reassign staff to more critical projects.
Build tailored forms and workflows to improve residents’ customer experience while also helping staff respond to requests quickly and efficiently.
Simplify resident requests with digital tools that are secure, accessible, mobile-friendly, and easy to use.
Deliver omni-channel, digital self-services and alleviate the burden of case management for your community.
Manage resident interactions and serve any customer whether they’re online, on the phone, or in-person from one hub — a CRM and SRM solution built for government.
Use a low-code platform to quickly create, publish, and maintain dynamic online forms that validate submission data in real time and allow residents to easily self-serve digitally. No more PDFs.
Improve the experiences of residents and staff alike while ensuring greater security and transparency with online portals that include transaction history, request progress, and inter-department collaboration to automate data transfer and efficient customer communications.
Handle resident transactions and back-office tasks end-to-end with case management features that manage and track the requests important to your community and reduce staff burden.
Connect other applications to Granicus’ digital services and forms solution to create a complete system of record for resident requests.
Understand how our products work together to help governments improve outcomes for everyone.
