Alicia Thomas

Alicia Thomas

Connecting Talent with Opportunities! |COPC

Georgetown, Demerara-Mahaica, Guyana
1K followers 500+ connections

Contributions

Activity

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  • StaffWorthy Incorporated Graphic

    Recruitment Manager

    StaffWorthy Incorporated

    - Present 1 year 2 months

    Georgetown, Demerara-Mahaica, Guyana

    - Managed end-to-end recruitment processes for a staffing company, overseeing a team of recruiters.
    - Developed and executed strategic recruitment plans aligned with growth objectives.
    - Built strong client relationships, understanding and meeting staffing needs.
    - Implemented performance metrics and KPIs for team productivity and recruitment targets.
    - Conducted training sessions for recruiters to enhance skills and stay updated on industry best practices.
    - Led talent pool…

    - Managed end-to-end recruitment processes for a staffing company, overseeing a team of recruiters.
    - Developed and executed strategic recruitment plans aligned with growth objectives.
    - Built strong client relationships, understanding and meeting staffing needs.
    - Implemented performance metrics and KPIs for team productivity and recruitment targets.
    - Conducted training sessions for recruiters to enhance skills and stay updated on industry best practices.
    - Led talent pool development for current and future client demands.
    - Utilized technology and tracking systems for streamlined recruitment processes.
    - Provided strategic insights to senior management based on market trends and analysis.

  • Express International Inc.

    Express International Inc.

    3 Monate

    • Express International Inc. Graphic

      Business Development Manager

      Express International Inc.

      - 10 months

      Georgetown, Demerara-Mahaica, Guyana

      - Spearheaded the marketing efforts of our company to establish partnerships with other businesses through targeted outreach.
      - Generated detailed reports outlining market trends, potential opportunities, and key performance indicators.
      - Executed proactive cold calls, strategic emails, and impactful presentations to engage potential partners and convey the value propositions of our company.
      - Played a pivotal role in the business development aspect by identifying, nurturing, and…

      - Spearheaded the marketing efforts of our company to establish partnerships with other businesses through targeted outreach.
      - Generated detailed reports outlining market trends, potential opportunities, and key performance indicators.
      - Executed proactive cold calls, strategic emails, and impactful presentations to engage potential partners and convey the value propositions of our company.
      - Played a pivotal role in the business development aspect by identifying, nurturing, and closing partnership deals to drive mutual growth and success.

    • Express International Inc. Graphic

      Operations Supervisor

      Express International Inc.

      - 3 Monate

      Georgetown, Demerara-Mahaica, Guyana

      - Supervised and led a team of recruitment operations professionals, providing guidance, coaching, and mentoring.
      - Streamlined and optimized recruitment processes, implementing best practices and standards.
      - Oversaw the collection and analysis of recruitment data, generating regular reports on key metrics.
      - Utilized and managed recruitment technology tools and systems to support operational excellence.
      - Contributed to the development and execution of recruitment strategies…

      - Supervised and led a team of recruitment operations professionals, providing guidance, coaching, and mentoring.
      - Streamlined and optimized recruitment processes, implementing best practices and standards.
      - Oversaw the collection and analysis of recruitment data, generating regular reports on key metrics.
      - Utilized and managed recruitment technology tools and systems to support operational excellence.
      - Contributed to the development and execution of recruitment strategies aligned with organizational goals.

    • Express International Inc. Graphic

      Operations Supervisor

      Express International Inc.

      - 1 month

      Georgetown, Demerara-Mahaica, Guyana

      - Led seasonal sales of palm trees to restaurants and recreational venues, adjusting strategies based on weather conditions.
      - Streamlined inventory management for timely deliveries and optimized stock levels.
      - Implemented innovative sales and marketing tactics, contributing to increased revenue.
      - Analyzed sales trends and customer feedback for data-driven decision-making.

  • Express International Inc.

    Express International Inc.

    1 year 3 months

    • Express International Inc. Graphic

      Operations Supervisor

      Express International Inc.

      - 1 year

      - Leada teams of 10 to 20 recruiters tasked with conducting initial screenings and interviews for diverse clients internationally.
      - Timely completion of comprehensive daily, monthly, quarterly, and yearly reports, presenting statistical information in both written and graphical formats.
      - Proactively met client demands by closely monitoring team performance, promptly addressing issues, formulating action plans, and ensuring positive feedback loops.

    • Express International Inc. Graphic

      Recruiter

      Express International Inc.

      - 4 months

      Georgetown, Demerara-Mahaica, Guyana

      - Source and reach out to potential candidates through job sites, informing them about the employment opportunities presented by the client.
      - Conduct thorough calls and screenings to assess the interest and suitability of individuals before forwarding their information to the client.
      - Collaborate with fellow recruiters, sharing and implementing effective approaches to help them achieve their recruitment goals.

  • Qualfon Graphic

    Customer Service Representative

    Qualfon

    - 8 months

    Georgetown, Demerara-Mahaica, Guyana

    - Efficiently managed a high volume of 100-180 inbound calls daily.
    - Skillfully processed customer inquiries, billing requests, transfers, and facilitated new account setups.
    - Demonstrated exceptional proficiency in handling diverse tasks to ensure seamless customer experiences and satisfaction.

  • Business Development Representative

    OnCalla - Contact Center Services

    - less than a year

    Guyana

    - Started as a cold-calling tele-sales agent.
    - Transitioned to a recruiting position within a month.
    - Assisted in recruiting agents for the call center.
    - Conducted cold calls and scheduled appointments with potential clients during the recruitment process.

  • Junior Accounts Clerk

    Guyana Lottery Company

    - 1 year

    Guyana

    - Managed stock and pharmaceuticals room, ensuring proper organization and inventory control.
    - Handled filing, petty cash management, and wrote checks for distribution to lottery winners.
    - Processed all bank inquiries and deposits related to lottery operations.
    - Updated and maintained records of vendor and agent payments within the lottery system.
    - Conducted weekly balance sheet checks for each department to ensure accurate accounting.

  • Quality Assurance Specialist

    Emerge BPO

    - 1 year

    Guyana

    - Reviewed and processed projects from agents for customer viewing and purchase on the client's website.
    - Served as a special agent during probationary period, conducting audits in specific project areas and reporting directly to the client.
    - Transitioned to a supervisory and training role after a few months.
    - Assisted other agents in successful transitions to different areas.
    - Provided support in coaching, decision-making, and conflict resolution.
    - Learned and applied…

    - Reviewed and processed projects from agents for customer viewing and purchase on the client's website.
    - Served as a special agent during probationary period, conducting audits in specific project areas and reporting directly to the client.
    - Transitioned to a supervisory and training role after a few months.
    - Assisted other agents in successful transitions to different areas.
    - Provided support in coaching, decision-making, and conflict resolution.
    - Learned and applied skills in creating trackers and documents for agents using Excel, Word, and Spreadsheets.

Bildung

  • COPC Inc.

    Certified Professional Manager Management Training Passed

    -

  • JTW Management Institute

    Customer Service Level 1 Customer Service Management 1

    -

  • Morgan's Learning Center

    High School Diploma Business

    -

Licenses & Certifications

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