We have been recognized as 'Best Workplaces in the Middle East' in the GCC list for the year 2024 by Great Place to Work® Middle East! This award highlights our dedication to fostering a workplace where our teams excel, feel valued, and thrive. We’re proud of the culture we’ve built together at IGT Solutions. Thank you to our incredible employees for making our organization a truly great place to work every day! #GPTW2024 #BestWorkplace #TheMiddleEast #UAE #Dubai
IGT Solutions
IT-Dienstleistungen und IT-Beratung
Gurugram, Haryana 874,429 followers
Enabling Better Experience
Über uns
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
- Website
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https://www.igtsolutions.com/
External link for IGT Solutions
- Industrie
- IT-Dienstleistungen und IT-Beratung
- Größe des Unternehmens
- 10.001+ Mitarbeiter
- Hauptsitz
- Gurugram, Haryana
- Typ
- In Privatbesitz
- Gegründet
- 1998
- Spezialitäten
- IT Consulting, TPF Outsourcing, Travel CRM, Testing, Baggage Desk, ERP, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Sales & Reservations, Customer Service and Support, customer experience management, Airline PSS, Contract Loading, Airline IT and BPO Solutions, artificial intelligence, rpa, robotic process automation, big data, data analytics, bpm services, Automation, customer experience, omnichannel crm, intelligent video analytics, social distancing analytics, CCTM, air cargo, logistics bpo, contactcenter, cxservices, cx, and intelligent automation
Produkte
![Click here to view Robotic Process Automation]()
Robotic Process Automation
Robotic Process Automation (RPA) Software
IGT has successfully combined its experience of running Digital Contact Centers for multiple large companies along with its technology team to deliver a differentiated customer experience by implementing automation solutions like Chatbots and RPAs. IGT is equipped with the right tools, partners, procedures, frameworks, and experts who have experience in solving business problems thus not only bringing operational efficiencies but also enhancing end user experience.
Standorte
Employees at IGT Solutions
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Sumit Sapra
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Yogender Tiwari
Vice President & Partner - Sales & Customer Success, Asia Pacific, IGT Solutions
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Wade Hauser
Director New Business Development at IGT Solutions
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Kanchan Aggarwal , CSM® CSPO®
Business Analyst | RPA | API | Agile | Airline/Travel Domain Expert | Automation | CMMI associate| GDS, Airline PSS, Merchandising, Payment…
Aktualisierungen
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IGTx enables superlative omnichannel, AI-native, authentic, and unique traveler experience. It is a business and technology platform for travel, transportation, and hospitality providers to leverage the power of AI by harnessing the combined power of digital and data elements. Learn more: https://buff.ly/4dOZPRC #IGTx #ArtificialIntelligence #Data #Digital #IGTSolutions
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Customer interactions shape brand perception, but ‘Moments of truth’ are key to defining it. Maximizing these pivotal moments can drive loyalty and lasting impressions—miss them, and you risk losing a customer for good; nail them, and you create meaningful, impactful connections. IGT Solutions CRO, John E. Thompson will speak about Maximizing Moment of Truth Interactions Within Customer Experience at the CX Travel and Hospitality Exchange 2024 in London. #CXTravelandHospitalityExchange #CustomerExperience #SpeakerSession #Event #London
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At IGT Solutions, we aim to redefine travel management and simplify TMC's operations with better customer experiences. We built an innovative solution, iQD (API–Driven Intelligent Queue Distribution) - to address several challenges large travel companies face. Learn more: https://buff.ly/4g1ZNaO #iQD #QueueDistribution #TravelIndustry #TravelManagement #IGTSolutions
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Travelers increasingly seek authentic, responsible, and unique digitally augmented experiences, which presents unique opportunities for service providers such as airlines, hotels, and online travel agencies. IGTx creates significant value and outcomes for customers, partners, investors, and employees in this space. https://buff.ly/475IpxR #IGTx #TravelIndustry #HospitalityIndustry #IGTSolutions
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Katie Stein, CEO of IGT Solutions, gave a candid interview at The MachineCon 2024 in which she discussed her journey so far at IGT Solutions, shared insights from her presentation, and also shed light on her big area of focus for the year. Katie challenged the industry's obsession with hyper-focus on productivity and emphasized the importance of asking the big ‘Why’. Reflecting on her first 100 days, Katie prioritized elevating expertise among IGT Solutions agents to deliver better outcomes for our clients by boosting CSATs, enhancing employee experiences, and driving retention—a historic challenge in the industry. Further, leveraging IGT Solutions’ strength in data and digital tech, she highlighted the use of AI, particularly Generative AI, in SDLC processes to disrupt the market, positioning IGT Solutions as a leader. Link to the Interview: https://buff.ly/3X0fAhO #MachineCon2024 #CEOTalks #Innovation #CustomerExperience #IGTSolutions #EnablingBetterExperience
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IGT Solutions reposted this
We sat down with Katie Stein, CEO of IGT Solutions, at MachineCon 2024 to dive into her transformative journey so far. From her compelling presentation at MachineCon 2024 to the groundbreaking projects she's passionate about, Kathryn sheds light on her vision and strategies. Explore her exclusive interview and gain insights from a leader steering innovation and growth at IGT Solutions.
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With the ever-evolving gaming industry, having a competitive edge is crucial. Our state-of-the-art analytics and dashboards offer an unparalleled advantage in optimizing player engagement, monetization strategies, and overall game performance. https://buff.ly/4dFzRA0 #GamingIndustry #Analytics #PlayerExperience #IGTSolutions
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Customer experience results in building a stronger brand, superior customer interaction, increased customer loyalty, and higher growth. Maximize the combined value of advanced digital technologies and human expertise to deliver exceptional customer experience consistently. https://buff.ly/4cy1JVq #TravelIndustry #CustomerExperience #IGTSolutions
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IGT Solutions' Trust and Safety Services ensure the monitoring and regulation of user-generated content based on rules and guidelines that you define. https://buff.ly/46O5ogR #TrustandSafety #AI #ContentModeration #IGTSolutions
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