itelCX

Healthcare and fitness sectors are booming, but is CX support rising to the challenge? Find out more in our Newsletter newest edition! #EvolvingCX

We’d like to acknowledge the many amazing, trailblazing women across the Caribbean and Latin America who have helped make these important milestones a reality. The truth is many women are still subject to injustice, inequality, and lack of opportunity. That’s why, as a Caribbean-born company, co-founded by a woman, led by women, and with a workforce that is 70% female, we are fierce supporters of women’s equality and call for the continuing inclusion and participation of women in all levels of society – not just in the Caribbean and Latin America, but globally. It’s time for us to come together to create a more equitable world where everyone can thrive ❤️. #WomensEqualityDay #EqualRightsEqualOpportunity

Can a compassionate approach to debt collection yield better results? Learn how our 1st Party Collections teams use a collaborative, caring approach, working with customers to resolve delinquencies, not against them. Which has allowed us to not only exceed client recovery targets by 110%, but to preserve customer relationships, a delicate balance that protects brand loyalty and a business’ future sales. Learn more. Read our case study: https://lnkd.in/esiMHzyF #DebtCollection #FirstPartyCollections

Do customers really like self-service? Does anyone still want to phone a customer support line? The latest data shows some surprising facts about customer service expectations - how some things have changed, while some things remain the same. “3 Things” you may not know about today’s CX preferences and how customer trends are evolving… Do you agree with the data? Let us know in the comments below. #CXevolution #CustomerServiceFacts

¡Hola! Bienvenidos a itel Honduras... Located in the ultramodern #AltiaSmartCity complex in the bustling city of San Pedro Sula, our Honduras contact center can easily accommodate 600+ bilingual agents, with room for further expansion. Two floors are dedicated to our production spaces, rebranded the #itelway, with vibrant, inspirational touches reminiscent of the company’s Caribbean roots. Nestled within Altia’s cutting-edge complex, lobbies and common spaces feature contemporary designs and artwork, and easy access to Altara Mall, where employees and visitors can enjoy shopping and local restaurants. It’s a gorgeous facility that offers unparalleled safety, with a focus on employee happiness and well-being. Can you see yourself outsourcing here? #EXploreitelHonduras #SanPedroSula #NearshoreCX

Years ago, we explored new CX technologies that were reshaping the contact center industry. Now, with advancements in AI, automation, and data analytics, the era of the contact center Super Agent© is upon us. What is this new breed of customer service rep and how is tech making their roles more nuanced, more enjoyable, and of greater value, as contact centers evolve from cost centers to critical components of today's businesses? Come see how today's agents are becoming more connected, more engaged, and more empowered by tech, not replaced, as people once feared. Meet the itel Super Agent©: https://lnkd.in/gqyHc9zx #AI #ContactCenterCareers #CXTech #CustomerService

Are contact center jobs what they used to be? You might be surprised to learn how they’ve evolved. Here are #3Things you may not know about the dawning era of the “SuperAgent©”, where better training, advanced technology, and greater investments in employees are reenergizing contact center roles… making them more interesting and nuanced than ever before.  How do we use AI, automation, advanced training techniques, and employee recognition to lower attrition rates and enhance our performance? Contact us to learn more! 

Lilian is a world-traveler with a passion for sharing ideas and best practices with others. She recently participated in our #itelEXchange program as a country host, welcoming others to #itelHonduras. It was a great experience, as she loves meeting new people and learning about different cultures. Her career at itel has sometimes surprised her – the way she quickly advanced to Head of Department, the trust she was shown, the opportunities for cultural exchange, and the way her contributions are always valued. But the thing she loves best about working here? That we’re a family, regardless of where we are. That’s why she’s immensely proud to be part of #teamitel. #itelCareers #JoinTheItelFamily

Who’s excited about the #Olympics! We are! And as a proud nearshore company, we want to take a moment to celebrate the many accomplishments of Caribbean and Latin American athletes – those who have demonstrated perseverance, strength, and spirit, even when it didn’t always result in a medal. Your achievements are historic, and uplift the nation, an inspiration to all. Good luck to all our Olympians in the #parisolympics2024! You’re showing the world what we can do. #GoCaribbeanAthletes #GoLatinAmericanAthletes #GoForGold

Many startups think they’re too small to outsource. But here are 3 Things you may not know about CX outsourcing for small and medium-sized businesses. Not only can it help you scale, but it also reduces operating costs drastically when you don’t have to build and run your own contact centers. It frees your capital, so you can focus your resources on strategic growth plans and business development. Plus, you’ll leverage the expertise and skill of customer experience experts, who can ensure your support channels are optimized, effective, and efficient.  Come see why itel is the best partner for startups and scale-ups. No matter how big or small the business, we value all our clients and will provide you with world-class customer support. Contact us today!