Michelle Rita

Michelle Rita

Nairobi County, Kenya
3K followers 500+ connections

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Results-driven Customer Success Manager with a strong background in collaborating cross-functionally to enhance customer experiences and drive business growth. I have a knack for gathering and leveraging customer feedback to create tailored products, leading to increased revenue and customer satisfaction. My passion for continuous feedback integration and relationship-building has consistently elevated customer satisfaction and retention rates.
I excel in data analysis, producing valuable insights that drive data driven decision-making. Beyond that, I have a track record of forging and managing collaborative partnerships with key B2B stakeholders. Let's connect and explore how my customer-centric approach and strategic collaboration can contribute to your organization's success.

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Erleben Sie

  • Milhan Access Capital Limited Graphic

    Milhan Access Capital Limited

    Nairobi, Kenya

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    Nairobi, Kenya

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    Nairobi, Kenya

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    Nairobi, Kenya

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    Nairobi County, Kenya

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    Nairobi Kenya

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    Nairobi County, Kenya

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    Thika, Kiambu, Kenya

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    Thika, Kiambu, Kenya

Bildung

  • Lapid Leaders Africa experience is a study mission organized by Lapid Leaders to help the youth learn from each other as well as from other leaders in Government and business. They seek to create a Pan African mind and boost a Pan African spirit. In the process of moulding them to be excellent servant leaders and create innovative businesses for Kenya and Africa.

  • The Young African Leadership Initiative Program was an initiative started by former US President Barack Obama aimed at creating strong, result oriented leaders within the public,private and social sector. The program trains young Africans in the following areas; Public Management, Business and Entrepreneurship and Civic Leadership.

    Courses:
    Design Thinking.
    Seven Habits of Highly Effective People.
    This is Africa (Transforming Africa).
    Social Entrepreneurship.
    Self…

    The Young African Leadership Initiative Program was an initiative started by former US President Barack Obama aimed at creating strong, result oriented leaders within the public,private and social sector. The program trains young Africans in the following areas; Public Management, Business and Entrepreneurship and Civic Leadership.

    Courses:
    Design Thinking.
    Seven Habits of Highly Effective People.
    This is Africa (Transforming Africa).
    Social Entrepreneurship.
    Self Awareness.
    Presentation Skills.
    Team Building.

  • Activities and Societies: Business Development Service Delivery

    Trained to become a competent SME business advisor that can challenge and support SME entrepreneurs to grow and scale their companies for business success,job creation and value addition to society.
    The training entailed understanding business as a system,the industry and competitive analysis and business strategy and implementation among other fundamental key drives for SME growth.

  • International Sourcing .
    Contexts in Procurement and Supplies.
    Negotiating Contracts in Procurement and Supply.
    Managing Contracts in Procurement and Supply.
    Business Needs in Procurement and Supply.

Licenses & Certifications

Volunteer Experience

  • HAPPY LIFE CHILDRENS HOME Graphic

    Care Giver-Toddlers,Meal Server and Story Teller

    HAPPY LIFE CHILDRENS HOME

    - 1 year 2 months

    Children

    I dedicate six hours of my time every week to go give service to the incredible children at Happy Life Childrens Home.
    I assist in cleaning the premises,feeding the children ,bathing and changing their diapers,playing with the older children and telling them stories(Smaller Children)
    Together with a team of 20 we take contributions and have a fun day annually to crown the year

  • Strathmore University Graphic

    Mentor - Macheo

    Strathmore University

    - Present 5 years 10 months

    Bildung

    I :
    Help provide demonstrative lessons.
    Leading professional development activities, including the formation of learning
    communities.
    Participate in a formalized peer review process as a formative evaluator.
    Serve as the official liaison between the school site and the department of staff development.With the faculty representative
    Conduct strategies for identifying the professional development needs of the students with the faculty representative
    Plan and coordinating…

    I :
    Help provide demonstrative lessons.
    Leading professional development activities, including the formation of learning
    communities.
    Participate in a formalized peer review process as a formative evaluator.
    Serve as the official liaison between the school site and the department of staff development.With the faculty representative
    Conduct strategies for identifying the professional development needs of the students with the faculty representative
    Plan and coordinating school-based professional development opportunities linked to individual professional development plans with the faculty representative.

Languages

  • Englisch

    Full professional proficiency

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