Navigating Generational Diversity In Your Workplace

This session will explore the generations and provide you with best practices to foster intergenerational understanding and respect. Being cognizant of the similarities and differences amongst and between these generations can help you better supervise, care for, and communicate with those with whom you interact daily. In the senior living environment, you may be dealing with up to six generations in the workplace. From residents belonging to the ‘Greatest Generation’ to direct care workers of ‘Generation Z’, and many more in between, you have a lot to manage.

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Registration Fees

LeadingAge NJ & DE Members: $40 (50% member savings!)

Non Members: $80

All employees of communities that are LeadingAge NJ & DE members are also members of our association. If you are a member but are not seeing the member rate, it likely means you aren’t logged into the system on your member profile. For assistance accessing your member profile, reach out to Emma Marcroft (emarcroft@leadingagenjde.org).

Target Audience:

front line workers to administrators

Event Objectives:

1. Discuss the characteristics of each generation and identify those in your workplace.
2. Discover the similarities and differences of the generations and evaluate your personal communication style when dealing with different generations.
3. Explore effective generational management techniques.

Speaker Bio:

Patty Bowen, M.Ed.

Patty Bowen is the Director of Continuing Education at Penn State York. She has oversight of noncredit training programs including the 100-hour Personal Care Home Administrator (PCHA), 15-hour Assisted Living Residence Administrator (ALR), Nursing Home Administrator (NHA) and leadership development, to name a few. She obtained her PCHA certificate, has previously worked in the personal care industry, and is a Department of Human Servies (DHS) approved facilitator for various modules in the PCHA program.

Ms. Bowen earned a certificate in human resources management, a bachelor’s degree in applied behavioral science and a master’s degree in adult education from Penn State. She is delighted to be working for her alma mater!

When not at work, you can find her at home with her husband and seven pets, five cats and two crazy dogs, or putting together small group trips to visit regional wineries and vineyards such as the Finger Lakes, Virginia, California, and elsewhere.

CEU Information: 

• This program has been submitted but not yet approved for Continuing Education for 1.0 total participation hours by NAB/NCERS.
• To receive continuing education credit for LeadingAge PA-sponsored webinars, attendees must register under their name, participate through the link supplied after registering and complete the evaluation after the webinar.