In order to ensure we provide the correct care to the correct patient, we will ALWAYS ask you to provide your name and date of birth. Additionally, we will ask  you to present your DOD ID card to verify your eligibility for care. The DoD ID Card verification by Martin Army Community Hospital is a similar process that other healthcare entities utilize when asking for an insurance card.
 
Thank you for choosing Martin Army Community Hospital for your medical care.

Getting Care

Appointments & Referrals

Appointments

Secure Messaging (MHS GENESIS Secure Messaging)

MHS GENESIS Secure Messaging Service is a secure online service through which healthcare providers and patients can securely communicate about health matters. Through MHS GENESIS Secure Messaging Service, you can consult your doctor about specific health symptoms, request a prescription refill, request appointments, receive lab or test results, and access health information. 

  • Once registered, log in to MHS GENESIS.
  • Click on "Secure Messaging"
  • Begin sending secure emails to your health care team

By Phone

To schedule a primary care appointment, please call our Access to Care line at 762-408-CARE (2273).

Patients who are experiencing an emergent medical situation should report to the nearest hospital emergency room or call 911.

Nurse Advice Line

Have a Medical Question? Call the Military Health Service Nurse Advice Line. Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment's notice is invaluable. For more information on the Nurse Advice Line: Nurse Advice Line

1-800-TRICARE (874-2273) Option 1.

Referrals

Information for TRICARE only MACH Patients being referred to the Network is available at this link:  Patient Information (if you are not registered, you may do so at this site).  You may also call TRICARE at 800-444-5445.

Information for MACH Patients with other health insurance primary, for example Medicare, being referred to the network can be requested through the MHS GENESIS patient portal and sending a message to USA Ft. Moore Referral Management Center or calling 762-408-2589.

No Show Policy

Don't be a "No Show". Review our Standard Operating Procedures (SOP) for Late, Missed, or Wrong Day Appointments at this link: Late, Missed, or Wrong Day Appointments

Urgent Care

TRICARE Network Urgent Care Centers

Contact Information

 
  MHS GENESIS
Patient Portal Link
https://my.mhsgenesis.health.mil/

Access to Care Line
762-408-CARE (2273)
** Schedule an Appointment **
Option 1

** Cancel an Appointment **
Option 2, then 4

** Reschedule Primary Care Appt **
Option 2, then 1

** Reschedule Specialty Appt **
Option 2, then 3

Hours of Operation
Mon-Wed & Fri: 7:00 a.m. - 4:00 p.m.
Thu: 8:00 a.m. - 4:00 p.m.

Current call wait times may be more than 
1 hour.

Military Health System Nurse Advice Line
1-800-TRICARE (874-2273) Opt 1
24/7
 





































 

Don't forget to keep your family's information up-to-date in DEERS!