In order to ensure we provide the correct care to the correct patient, we will ALWAYS ask you to provide your name and date of birth. Additionally, we will ask  you to present your DOD ID card to verify your eligibility for care. The DoD ID Card verification by Martin Army Community Hospital is a similar process that other healthcare entities utilize when asking for an insurance card.
 
Thank you for choosing Martin Army Community Hospital for your medical care.

Patient Resources

Kundenbetreuung

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
 
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
 
How can we help you today?

Patient Advocates

Patient advocates advise and help you with problems or concerns at this facility.  

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

 

Kontaktieren Sie uns

Phone/Email

Patient Advocate
762-408-2598/2599

BCAC/DCAO
762-408-2598/2599
[email protected]

Hours

Monday, Tuesday, Wednesday, Friday
8 a.m. - 4 p.m.
Thursday
10 a.m. - 4 p.m.

Standort

Patient Advocate/Beneficiary Services & BCAC/DCAO
Building 9250, RM 1A-006
Don't forget to keep your family's information up-to-date in DEERS!