Tele-Mental Health Utilization Among People with Mental Illness to Access Care During the COVID-19 Pandemic

Community Ment Health J. 2021 May;57(4):720-726. doi: 10.1007/s10597-021-00789-7. Epub 2021 Feb 10.

Abstract

Shortly after the COVID-19 pandemic arrived at the United States, mental health services moved towards using tele-mental health to provide care. A survey about resilience and tele-mental health was developed and conducted with ForLikeMinds' members and followers. Correlational analysis was used to examine relationships between quantitative variables. A phenomenological approach was used to analyze open questions responses. Sixteen percent of participants were coping well with the pandemic; 50% were coping okay; and 34% said that they were coping poorly. Three main themes emerged from the qualitative analysis: accessibility to care; self-care strategies; and community support and relationship. The responses from participants seems to reflect the combination of two main factors-the challenges they were facing in accessing care through tele-mental health plus the mental health consequences from COVID-19. This survey reflects the importance of building innovative strategies to create a working alliance with people who need care through tele-mental health.

Keywords: COVID-19; Mental illness; Resilience; Social isolation; Tele-mental health.

MeSH terms

  • Adult
  • COVID-19* / epidemiology
  • COVID-19* / prevention & control
  • COVID-19* / psychology
  • Female
  • Health Services Accessibility*
  • Humans
  • Male
  • Mental Disorders / psychology
  • Mental Disorders / therapy*
  • Mental Health / statistics & numerical data*
  • Mental Health Services / organization & administration
  • Pandemics / prevention & control
  • Qualitative Research
  • Resilience, Psychological*
  • SARS-CoV-2
  • Self Care
  • Social Isolation*
  • Social Support
  • Surveys and Questionnaires
  • Telemedicine / methods
  • Telemedicine / organization & administration
  • Telemedicine / statistics & numerical data*