FAQs

Welcome to the RhoCap.us Frequently Asked Questions (FAQ) page. Here you’ll find answers to some of the most common questions about our custom embroidered and printed caps. If you have additional questions, please feel free to contact us.

General Questions

1. What types of caps do you offer?

  • We offer a variety of caps, including baseball caps, snapbacks, beanies, and more. Our caps can be customized with embroidery or printing to meet your specific needs.

2. How can I contact RhoCap.us?

  • You can reach us via email at [email protected] or visit us at our address: 2459 Olde Savannah Cove, Suwanee, GA 30024, United States.

Ordering

3. How do I place an order?

  • Browse our collection, select your desired cap, customize it if needed, and add it to your cart. Proceed to checkout, where you’ll provide your shipping and payment information to complete your purchase.

4. Can I customize my cap?

  • Yes, we offer customization options for embroidery and printing. You can add your logo, artwork, or text to create a unique cap.

5. What payment methods do you accept?

  • We accept Google Pay, Apple Pay, Visa Card, Credit Card, and PayPal.

Shipping

6. How long does it take to process an order?

  • Orders are typically processed within 3 to 5 business days.

7. How long does shipping take?

  • Standard shipping usually takes between 10 to 20 business days, depending on your location.

8. Can I track my order?

  • Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your shipment.

Returns and Refunds

9. What is your return policy?

  • Items can be returned within 30 days of receipt if they are in their original condition and packaging. Custom and personalized items are non-returnable unless they are defective or damaged.

10. How do I return an item?

  • Contact us at [email protected] with your order number and reason for return. We will provide you with instructions for returning your item.

11. When will I receive my refund?

  • Once we receive and inspect your returned item, we will process your refund to the original method of payment. Refund times may vary based on your card issuer’s policies.

Other Questions

12. Do you ship internationally?

  • Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the future.

13. How can I stay updated on new products and promotions?

  • Subscribe to our newsletter or follow us on social media to stay informed about new products, special offers, and promotions.

Kontaktieren Sie uns

If you have any other questions or need further assistance, please don’t hesitate to contact us:

Email: [email protected]
Address: 2459 Olde Savannah Cove, Suwanee, GA 30024, United States