Nikola Paunovic

Sets the strategic direction of solution deliveries. Trusted advisor during digital transformation jorney. Accelerates the production level consumption and ensures customer success in easy solution implementation and usage. Responsible for end to end solution and support lifecycle.

Leading HPE services delivery practice in the region covering more than 80 countries which spans over Adriatic, Ukraine, Belarus, Kazakhstan, Caspian Sea Territory and Africa.

Global Support Delivery (GSD) Manager for East and South Europe region covering Slovenia, Croatia, Bosnia, Serbia, Montenegro, Albania, Malta, Bulgaria, Romania, Moldova, Ukraine, Belarus, Kazakhstan and Caspian Sea Territory.

Beside P&L ownership and managing local HPE delivery team, resposibility extends to development and cooperation with service delivery partners.
My team is focused on:
• Design, Implementation and Support services for the complete HPE infrastructure solutions portfolio
• Different infrastructure solutions related consulting services
• Presales and sales support

Project Manager within HP Enterprise Services, Communication and Media Solutions group for South East Europe region (cluster of countries covering Slovenia, Croatia, Bosnia, Montenegro, Serbia, Macedonia, Romania, Bulgaria, Albania, Malta and Moldova) based in Belgrade, Serbia. Involved in a variety of diverse project assignments for leading Telco providers in SEE region and Europe employing the project management based on HP Global Methodology and PMI working primarly on complex CRM… Mehr zeigen

Project Manager within HP Enterprise Services, Communication and Media Solutions group for South East Europe region (cluster of countries covering Slovenia, Croatia, Bosnia, Montenegro, Serbia, Macedonia, Romania, Bulgaria, Albania, Malta and Moldova) based in Belgrade, Serbia. Involved in a variety of diverse project assignments for leading Telco providers in SEE region and Europe employing the project management based on HP Global Methodology and PMI working primarly on complex CRM transformation projects.

Key Responsibilities:

• Maintain revenues and margin for delivery projects within approved limits
• High Customer Satisfaction.
• Maintain presales budget within approved limits
• Maintain win/lost ratio for new opportunities at a target rate
• Maintain forecast accuracy for delivery projects
• Knowledge sharing for the projects/solutions
• Business development, new opportunities creation, supporting customers in identifying the issues and suggesting the possible solution and support during business case creation
• Tight cooperation and support to Account Manager, account plan creation and execution monitoring
• Order target Weniger anzeigen

Focus on Telco OSS, HP TeMIP solutions design and implementation, HP TeMIP- HP NNM advanced integration, HP NNM solution design and implementation, presales support