Welcome to the Technical Help Center

If you are having difficulty with the webcast, please choose a topic on the left to aid in troubleshooting any issues you may be having.

You may also wish to test your computer to make sure your computer is fully capable of playing a webcast. Please click the "Test Your System" button.

PlayTest Your System

Web Browser Support

Depending on your computer's operating system, the browsers listed below are supported. Most modern browsers autoupdate when a new version is available.

Microsoft Windows Based Computers

Apple Macintosh OS X

Android Phone and Tablet Devices

Apple iPhone and iPad

Please note that third party toolbars and other browser add-ons may interfere with the webcast. We advise against having them installed or enabled while viewing the webcast.

Slide Support

If your slides are not changing and/or do not appear, your browser may not be compatible. Please verify that your browser is supported on the Browser Support Page.

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Audio / Video Support

Sometimes, an audio or video stream might get interupted and begin to buffer. When it buffers, it is trying to connect to the stream. Sometimes, an audio or video stream might get interupted and begin to buffer. When it buffers, it is trying to connect to the stream. Depending on the stream type and browser, you may see a rotating circle inside the media player.

If the interuption is short enough, it should automatically reconnect to the stream. In some cases, it may take too long to reconnect, causing the media player to stop its attempts to restart the stream. In this case, you may need to restart the audio/video stream on your computer.

To restart a stream, please:

  1. Click the stop button
  2. Click the play/pause button to resume.*
*Note: It may take several seconds for the stream to resume using this method.

If you are still unable to resume the stream, close the webcast window and reopen it to attempt to reconnect.

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Computer Update Support

For optimal performance and security, it is strongly recommended that all users install the latest updates available for their Computer's Operating system, described below. We also suggest updaing your computer's browsers.

To Update Windows-Based Computers:

For Windows 10, select the Start button (Windows logo icon), then select Settings (gear icon) > Update & Security (near the bottom of the page, two rotating arrows icon) > Windows Update (same rotating arrows icon).

For Windows 7, select the Start button (Windows logo icon). Open the Control Panel. Go to System and Security and select Windows Update. Please note Microsoft's support for Windows 7 has ended as of January 14, 2020.

To Update Apple Macintosh-Based Computers:

Click the Apple menu in the top-left corner of the computer screen, and select Software Update.

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Internet Security Support

If you are trying to access a webcast from an business or office with very strict security settings, the webcast's audio, video and/or slides may be blocked by your company's firewall or proxy server. If this is the case, please contact your network administrator so they can advise you on how to access the webcast.

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Volume Support

Depending on your computer set up, there may be several ways to adjust the volume in order to properly hear the webcast's audio.

If you are on a laptop computer, you may have volume controls on your keyboard that correpsond to the operating system's volume controls. In Windows, this would be indicated by a speaker icon on the bottom right of your taskbar, and Apple Macintosh Computers have a similar icon on the menu bar on top of your screen.

Desktop computers also have these icons, but its setup may also include external speakers that house their own volume control. Please ensure these speakers are turned on and the volume level is adequate enough to hear the audio from the webcast.

Also, the media player inside the webcast may contain its own on-screen volume controls and mute function, located below the audio or video on the player bar. If you cannot hear any audio, please make sure you do not have it set too low or muted.

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