ServiceNow Application manager SecOps

This is a global position as part of the Global Digital Workflows team with focus on the automation of current IT Services.

As a ServiceNow application manager, you are working as a key link between Healthineers IT servivces, service owners and the Healthineers ServiceNow platform team, ensuring the managed modules are running smoothly, and issues are being addressed and solved.

Your tasks and responsibilities:

• In collaboration with the Cybersecurity Operations, identify, capture and further detail IT demand from the business stakeholders
• Manage business/customer expectations, feedback, compliments and complaints
• Manage day to day service operations, source and deliver components of standard services
• Measure service performance per SLAs –Check for clarity/accuracy
• Responsible for managing the product backlog in alignment with Service Owner
• Identifying & analyzing issues, bugs, defects
• Point of escalation for issues related to the managed scope and modules
• Interacting with project team members, stakeholders as well as working closely with the vendors
• Ensure compliance to Q, ISEC and DP regulations
• Ensuring test execution in time, collecting test results, preparing test summary report
• Maintaining relevant quality documentation and updating/reviewing Operation Manual (OM)
• Driving Viva Engage Group communication with business users (announcements/responses/success stories/tooling changes/news)
• Knowledge article creation in the ITSM tool and performing periodical reviews
  
  

Your qualifications and experience:

• You have successfully completed a bachelor's degree in computer science or comparable
• You have gathered of the past 2-4 years in least 3 of following ServiceNow modules expert knowledge: ITSM, ITOM, ITAM, SPM, SecOps, IRM/GRC
• 5-7 years experience as Application support analyst / Business Partner or similar roles with strengths in gathering requirements, configuration, and testing
• You have profound experience in the field of ServiceNow's security modules (Security Operations and IRM/GRC)
  
  

Your profile and skills:

• Your ability to lead discussions on relevant business topics in English language is the basis for efficient and eye-level communication with colleagues and partners worldwide
• You are characterized by self-motivation and a high-performance standard. That's why you like to take the initiative and advance topics confidently and independently
• You are able to develop and present solution concepts and decision templates from an economic point of view and to obtain decisions
• You are also able to develop and present decision templates from an economic point of view.
• You identify problems and can initiate targeted escalations.
• You are able to identify risks, document them and communicate along developed mitigation measures.
• Critical thinking & analytical skills to examine bug reports
• Knowledge of IT Service Management processes
• Familiar with working in a regulated environment following defined processes, procedures to ensure quality
  
  

What do we offer:

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
  
  

Basic wage component (gross) and other rewards: starting from 3000 EUR brutto /month + VAR*

• We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.
  
  

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/sk

As an equal opportunity employer, we welcome applications from individuals with disabilities.