Get support for Google Meet hardware

Get support if you have any issues with Google Meet hardware, software, and administration.

Get support for hardware and software

For supported third-party audio or video components used with Meet hardware, contact your Google reseller or the device manufacturer for assistance before you contact Google support.

To get support for Meet hardware devices, contact the manufacturer using the following support pages:

Use online support

Review the following online support resources:

Support for Meet hardware administrators

If you’re a Google Workspace administrator and need help managing your devices, go to File & review support cases.

Collect Meet hardware system logs

Before contacting Meet hardware support, gather the following information:

Date and time of the issue
Device serial number
Meeting ID (if issue occurs during video meeting)

When you report issues with Google Meet hardware, you might need to provide system logs from the devices having issues. You can get logs in the following two ways:

By submitting feedback from devices, which gathers logs remotely.
By manually collecting system logs from the device.

Option 1: Submit feedback from devices

Take the following steps to submit system logs from devices to Google support:

Anmelden to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
Go to Menu DevicesGoogle Meet hardwareDevices.
In the Devices panel, click Settings .
In the Data sharing panel, click Logs and feedback and check Let users send feedback to Google.
Reproduce the issue.
On the top-right of the touchscreen, tap or click feedback .
Describe the issue and tap or click Submit.
Follow the instructions in Contact Google Workspace support.

Option 2: Manually collect system logs

Take the following steps to manually collect system logs:

Reproduce the issue.
Restart the device.
Press Ctrl+Alt+S to switch to Chrome OS mode.
Go to chrome://net-internals/#chromeos.
Note: For Chrome OS version 85 and later, go to chrome://network#logs and then under Options, check the following:
1. Include a policies.json file with policy configurations
2. Include all log files collected by debugd as a separate archive
3. Include Chrome log files in the archive
Choose one of the following options:
- Click Store System Logs
- Click Store System and User Logs
  The file saves to the Downloads folder on the device.
Before contacting Meet hardware support, gather this information:
- The log file
- Date and time of the issue
- Device serial number
- Meeting ID (if issue occurs during video meeting)
Follow the instructions in Contact Google Workspace support.

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